It could be that the agent was wrongly extending "we do not support" to include "so we block them", because the OP was saying they couldn't get to that torrent site.

Plenty of ISPs do not support different modems and routers from the ones that they supply. That doesn't mean you can only use theirs. It just means they can't give (support) help if you have a problem with a different one.

Hi there,

Sorry, but our Tech Support advisor has given you incorrect information here.
We don't proactively block any sites P2P or otherwise unless we are given a court order to specifically do so.

We do however (and make absolutely no secret of this hence our policy published on our website) use traffic management tools, specifically packet inspection, to mark and prioritise traffic so that at busy times business-critical applications are prioritised. So at busy times (9am-4pm) I would definitely expect to see P2P traffic slow down, possibly even to a crawl if it is a very busy day. But in the evenings and at weekends it should run to whatever your line speed is (ignoring other factors which may restrict transmission speeds).

O2, BT, Sky, and EE (to my knowledge) have all been served a court order to block Torrentz.eu. You can test this by using any O2 mobile and trying to navigate to the site. You will get a message saying it is blocked due to hosting copyright material.

We have several thousand residential customers and hope to do so long into the future, so we're not looking to force anyone out. If you could PM me the details of your ticket I can re-educate the Tech agent concerned.

Thanks

In reply to a post by Neil_A:

O2, BT, Sky, and EE (to my knowledge) have all been served a court order to block Torrentz.eu.

Working fine on BT Infinity here

Hi

"Tech Support advisor has given you incorrect information' - do I read properly? Another misleading information? [censored] is going on in this company?!

"We don't proactively block any sites P2P or otherwise unless we are given a court order to specifically do so" - why I can not access torrentz.eu??

"I would definitely expect to see P2P traffic slow down" - I don't care I use it very very occasionally.

"You can test this by using any O2 mobile " - I DONT GIVE A FLYING **** about O2 !!!!

"O2, BT, Sky, and EE" - works great at work with BT broadband.

You have promised the same the same the same service! What I got is WORSE than Coms!
Your T&C are mislead those who read - you certainly DO block websites!
Your tech support? WHAT support??? Teenager on national minimum?

I still can not access the website I want. I NEVER had such problems with Coms. What are the other websites that you decided to block?! Bet you didn't block any nasty under-age porn.

This weekend Ill get a screencam and upload this scam on Youtube. Google should find 'timico'+video easy.

Unbelievable! I am physically sick of this.

In reply to a post by karmaamputee:

are you sure the torrent website isn't down from the websites side? i have used many torrent sites since the switch over and haven't had any problems.

seems strange because if their official stance was that they didn't support torrent sites they would have blocked more than just 1 of them

infact my torrent speeds have greatly increased in the last couple of weeks, steam downloads too. under coms it seemed like whenever i hit my peak speed, it would dip down into the 500s and then crawl back up, down again, etc. timico are very stable at the highest possible speeds. not sure if that has anything to do with the switch or not but its certainly noticeable

Same here but I don't use P2P often, only occasionally. It works so the idiot 'tech support' has no slightest idea what he was talking about. Rubbish ISP, rubbish support, rubbish company. My rant is about torrentz.eu - the website they block.
They DO block websites, they DO filter content, only God knows what else they do but in the T&C they say no, we don't!

In reply to a post by bobble_bob:

Its a month contract so you can leave whenever you want if you arent happy.

I know but for remaining two-three months I don't want to switch, pay connection charge etc. You know what I mean. It just a pain on the back side.

If you want a few months with an ISP until you move try Pulse8. They dont charge a connection fee

I meant to add to this post last night that a different Timico customer asked me about Torrentz.eu and where we blocking it. The customer pointed me to this article:
http://tech.firstpost.com/news-analysis/lack-of-cour...

He also told me that O2, BT, Sky and others were blocking it. I checked it on my O2 connection and got the blocking message. I haven't checked Sky or BT so can't vouch for that.

*Timico* is not blocking Torrentz.eu, however I don't dispute that you can't get to it on a Timico connection. We think it is getting blocked further down the line by a transit provider.

In reply to a post by Neil_A:

I meant to add to this post last night that a different Timico customer asked me about Torrentz.eu and where we blocking it. The customer pointed me to this article:
http://tech.firstpost.com/news-analysis/lack-of-cour...

He also told me that O2, BT, Sky and others were blocking it.

So your customer told you?

But you said

In reply to a post by Neil_A:

O2, BT, Sky, and EE (to my knowledge) have all been served a court order to block Torrentz.eu.

Now you point to an article saying there is no court order.

Get a grip please.

Yes, the customer told me there was a court order. I'd never heard of Torrentz.eu until this customer mentioned it. A quick Google shows lots of articles about Torrentz.eu and various requests for ISPs to block it.

The customer listed 5 ISPs who had been served the court order, one of which was O2. I tested that with my own O2 phone, found it blocked with a copyright infringement message which seemed to support the customer's assertion that there was a court order to block the site.

The question I was answering was whether Timico was blocking it (we are not) and whether we have received the court order (we have not).