What do you get with a tracert? That may show up the bottleneck.

Unless your a gamer would you even notice a difference of 30-40 ms?

Hi thanks for reply. Is this a command or a website? How do I check tracert?

Yes. I play online fps where ping matters a lot.

Instead of

ping bbc.co.uk
it's
tracert bbc.co.uk



Ignore any lines with three asterisks, those just mean that router isn't responding to pings. But if you get 10-20 consecutive such lines it isn't going to finish, and an easy stop is pressing CTRL-C. (That's hold the CTRL key and press C).

traceroute bbc.co.uk
traceroute to bbc.co.uk (212.58.244.20), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 1.657 ms 1.617 ms 3.209 ms
2 lo5-tch-lns1.router.as8607.net (62.121.9.201) 48.011 ms 48.007 ms 49.856 ms
3 vl79.tch-edge2.uk.timico.net (195.54.225.73) 51.703 ms 51.713 ms 53.154 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 *^C

Hope that helps.

Not what I expected, but yes it does. That second hop "62.121.9.201" is a Timico router and you already see the poor ping at that stage. Plus another 3ms on the next hop.

From your earlier simple ping it's OK from then on.

This is more what we expect:-

C:\Users\Bob>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.1.254
2 17 ms 14 ms 13 ms alt.a.gormless.thn.aa.net.uk [90.155.53.71]
3 14 ms 13 ms 13 ms a.aimless.thn.aa.net.uk [90.155.53.41]
4 14 ms 13 ms 13 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
5 * * * Request timed out.
6 * * * Request timed out.
7 14 ms 14 ms 19 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
8 14 ms 14 ms 15 ms 132.185.255.149
9 14 ms 14 ms 14 ms fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.

Could it be that Timico have setup their routers to treat ping packets with less priority than Coms did? Hence higher pings but in reality real time data would be uneffected?

Do you guys think moving to Zen fibre is worth a try? It wouldn't get any worse, would it?
My cabinet is not more than 100m from my house. Also I read somewhere it's better to get 38Mbps rather than 76Mbps because it's capped hence less chance to get interleaving turned on (not sure if I know what I'm talking about lol)

Very doubtful but possible. However, not being able to get past them to the BBC routers is something I've never seen with any other ISP. Almost as if they are simply dropping them.

If that's the case, I leave the possible reason to your imagination.