After reading all this thread I feel so happy I ditched COMS 15 months ago

In reply to a post by DooGie:

After reading all this thread I feel so happy I ditched COMS 15 months ago

Yeah well keep an eye out cos they may still try and take money from you!!

A week on and they still haven't replied regarding their attempt to steal £53 from me 7 months after leaving

I got Timico to close my account and was confirmed when i got a refund. Timico seem best option to sort it

Agreed.

I was due a credit from Coms on my final invoice, and after having tickets and e-mails unanswered I followed it up with Timico who swiftly issued me with a refund, so I can't fault them at all in that respect.
I got the impression that whatever / whoever is left of Coms is just a ghost town.

There accounts department seemed the only decent bit of them. Guess with more experience in that department helped, but they answered phones quickly and did help when i had queries.

Hi there,

Sorry you've had radio-silence on this for a few weeks. I've been away on holiday and am just catching up with stuff. I'm just checking with the network guys on whether they have completed their upgrade or not.

Will also look at whether ping traffic is getting 'caught' in shapers in some way. Apologies again for the delays!

Morning all,

Apologies but I've had confirmation that the engineering work to resolve this latency issue which is affecting some Coms customers with TalkTalk broadband lines was delayed due to some other emergency engineering work and staff holidays.

As soon as I have confirmation of a new planned engineering date I'll let you know here. Apologies this hasn't been sorted within the original 10 days that I gave you

Update to Timico blocking torrentz.eu

Reply to my complain started 16.08.15 - took them nearly three weeks to mark it as 'resolved'. Yes resolved!
Please read:

"After much investigation on our end it has come to our attention that we are not pro-actively blocking the site torrentz.eu. We do operate traffic management which puts P2P as low priority during peak times, but this does not specifically block any sites. We have not received a court order asking us to block the site and would only block a site if we receive such a court order, however we know that customers cannot reach this via a Timico line. We note that O2 are pro actively blocking it and display a message that this site is blocked due to copyright infringement. We therefore think that one of our internet transit partners is probably blocking the site but are not willing to investigate this further due to the nature of the site. We are aware of ways from a Timico line to work around this, however we cannot advise these methods due to the nature of the site. We apologise for any inconvenience this may have caused."


They say they don't 'pro-actively' block the site.
They say they have not received a court order to block the site.
They say they would block the site if they would receive such order.
They admit the site is inaccessible on Timico.
They say O2 this O2 that. Interestingly they didn't say anything about TT, Virgin, BT, Vodafone, EE, WW2 or Nigel Farage. Wonder why?
They think that one of their transit providers probably blocks the site and is not willing to investigate.
That's what they think. They don't know that, they think that one is not willing.
They know how to work around (yes, they do!) but they decided not to.

Is this the worse ISP in the UK now? Definitely one of them.
Should I give them more time before getting this BS on YT? Let's see.

NB They still haven't answer what other websites they block, presumably not pro-actively.

Odd response but it is their prerogative I suppose...

Time to vote with your wallet?

Or, if you are feeling awkward, here is their complaints policy - get a deadlock letter and take it to ADR - though they may say it is a commercial decision.

Edited by Adrianuk (Sun 06-Sep-15 17:28:58)

Hi there,

Apologies for the delays in confirming. The engineering work is now going ahead at 1AM on Thursday night so we'd expect to see a drop in latency (20-30ms) in affected circuits.

If you are still having latency issues this coming weekend please do raise a fault with [email protected]