P818 - This was received and then replied the next day, we didn't get any further response and the ticket auto closed as notified because we'd not had any further update.

M680 - This was received and also replied but the same day, currently this is awaiting response before it'll auto close.

I'd recommend giving us a call tomorrow, we're happy to go through any queries you may have but this is nothing to do about products and the like.

Matt

Well all I can say is there is something up here as I have received no responses apart from those noted above, nor does it seem you have received subsequent ones from me. Goodness knows what's going on, for whatever reason the ticketing system isn't working for me via gmail.

We'll do some testing via Gmail and see if we can replicate it and also contact their postmaster team.

We use SPF and DKIM to try and ensure the best delivery rates as well as DMARC to report of any issues but we've not had any from Gmail which would indicate delivery issues.

Matt

Did you manage to throw any light on this Matt? The problem may well be my end but there isn't anything apparent.

Sorry, I don't understand?
I sent emails from 2 different addresses at that time in case the first was trashed as spam or something but I didn't have a reply to either.
At the time my connection was down so I couldn't send a ticket or find the phone number.
Tickets I've sent through the website have been replied to very quickly.

I usually get a "Delivery Status Notification" from gmail if they can't complete an email delivery.

https://support.google.com/mail/answer/7720

In reply to a post by Apprentice:

I usually get a "Delivery Status Notification" from gmail if they can't complete an email delivery.

https://support.google.com/mail/answer/7720

Yes that's correct and nothing like that my end, as far as my Gmail account is concerned my messages were sent correctly and appear in my mailbox as part of the conversation. I would imagine ticket based inquiries from existing accounts are handled differently or else people would be moaning, but I've pretty much given up on this one now.