No out-of-hours unmetered allowance any more! This is a major change to the contract. I've noticed many adverts on tv for 'totally unlimited' internet but we've now gone backwards with everything being metered 24/7.

Apart from people using the internet more for everything from banking, shopping, playing games etc on a pc there has been a revolution in how tv works. Smart TVs connect to the internet and can stream TV over a users broadband in the background. But it's not even obvious which TV channels are actually using streaming, for example Motors TV appears in my normal (over the aerial) list of TV channels but where I am streams over broadband. More and more TV channels will use streaming with HD and 4k channels being talked about. All this uses bandwidth...and ours is now all metered. Only in the UK..

So can someone suggest a reliable reasonably-priced unmetered USP in Kent? Don't wanna go with BT, Sky or TalkTalk. Is Pulse8 any good bobble-bob?

Hi Neil

my email mentions nothing about the usage and has the following instead

We'd like to get to know you

To serve you better and make sure we understand your business, a member of our account management team will be calling you over the next few weeks. We'd like to introduce ourselves and answer any questions you may have. We know it may not have been easy to get issues and queries resolved by Coms in the last year or so, but we're ready to help you in any way we can.

Once we've spoken with you, we'll assign one of our account team with the best skills to look after your account, depending on the services you use and the type of business you're operating.

i am not a buisness user as mentioned and are different customers being treated differently?

Hi there,

Yes, we're sending different emails to different kinds of customers. Obviously we don't want to bore residential customers with an account manager calling them about their office phone system, mobile fleet or hosting requirements

But it's fair to say the customer database we've inherited from Coms needs a fair bit of cleaning!!! So I'm sorry if we have you misclassified as a business user - could you PM me your details and I'll look into this please?

In reply to a post by Neil_A:

Hi there,

Yes, we're sending different emails to different kinds of customers. Obviously we don't want to bore residential customers with an account manager calling them about their office phone system, mobile fleet or hosting requirements

Oh, hang on

In reply to a post by nofish:

Hi Neil

my email mentions nothing about the usage and has the following instead

We'd like to get to know you

To serve you better and make sure we understand your business,

i am not a buisness user as mentioned and are different customers being treated differently?

Looks like someone is being economical with the truth

In reply to a post by Neil_A:

Unfortunately the network platform and billing system at Timico are only configured to measure, track and bill usage on a 24 hour period. We'd have to do quite a bit of development to change all the systems to cope with different usage periods.

I agree though in the future I'd ideally like to offer unmetered overnight usage when the network is quiet, but unfortunately we can't at this time.

Edited by deleted (Fri 02-Oct-15 18:49:03)

They use Talk Talk Business. No complaints at all from me so far

Neil i sent you a PM. I got an email even though you said i was removed months ago. Getting abit annoyed now

Very sorry about that
Will reply to your PM shortly.

Hi Neil.

I see there has been no mention of the "Unlimited" LLU connections. Coms defined unlimited as a Terabyte per month.

Any change in this?

Hi Neil.

I see there has been no mention of the "Unlimited" LLU connections. Coms defined unlimited as a Terabyte per month.

Any change in this?

I am very much interested in this answer as well - specifically in regards to the "Coms DSL Unlimited" package (referenced here)

Hi there,

No plans to change the Unlimited products.