I doubt av software is an issue, generally when it is the effect on the speed test is not so random.

Some other Uno user tests
http://www.thinkbroadband.com/speedtest/results.html... - the shape of the tests is perfect in this case.

http://www.thinkbroadband.com/speedtest/results.html... - here is a not so good one, notice the poor latency too suggesting something up with their connection.

http://www.thinkbroadband.com/speedtest/results.html... - another good graph showing that even when connections are not hitting maximum possible speed due to distance you should not see a wobbly messy looking bandwidth chart

Just as (for the moment) a point of interest, is it an ECI modem or an HG612 v 3B?

Second one would seem to indicate the line was being used for something else at the same time.

Hard to say from just a test though

Matt

Huge sigh of relief, so I made a massive mistake and did the tests with cable plugged in but PC was still connected to WiFi.

Got full speed out of a wired connection, so I'm making up some extra long cables to run round the house.

Area is swamped with WiFi signals, particularly a bothersome HomeHub 5 drowning out my Technicolour.

I'm so happy it wasn't congestion, glad to be on a provider that really cares about it's members and customers, thanks to Matt, and RobertOS and Mr Saffron.

I just hope I get my 7mb/s sync back and the it would switch off the extra latency on my line, that's from one reset and accidental power cut, cheers.

Edited by juzzy25 (Sun 15-Nov-15 21:51:44)

In reply to a post by juzzy25:

Huge sigh of relief, so I made a massive mistake and did the tests with cable plugged in but PC was still connected to WiFi.

Been there. Done that.

I did it a few times, but forgot about it. The machine I now use for speed testing does switch over automatically after a few minutes, but earlier ones didn't. My latest doesn't even have an Ethernet socket - I never even thought of that possibility when I ordered it!

I hope you mean 7MB/s . The Openreach DLM does relent after a while, though it can be a few weeks.

In reply to a post by uno:

You'll need to move the connection/FTTC to us first.

Once done, please get in touch and we can then do the phone line for you.

If the congestion is at the BT layer, yes it could but it'll be very easy to see if that is the case and we can get that resolved for you. It you migrate and the problems instantly go away, it would have been an issue with the old provider.

Matt

Some weeks ago you told me I could make the same arrangement ie. FTTC and phone. Today I spoke to sales who sounded disinterested and annoyed to have to answer the phone, and was told that your line rental is NOT a live product and I can't move to it.

Sorry if you thought that was the case.

I've pulled up the call and I believe it was asking for the yearly package which they advised correctly wasn't yet possible and was coming soon.

You can pre-register your interest for the line rental overall and we will email you once live.

However, existing customers can move over to the standard monthly line rental via their portal but it is only for customers with existing services and not something we're advertising (to avoid confusion). The call was on the basis of a new customer which the information give was correct in that situation.

Matt

Okay, but the attitude shown was a surprise and leaves a lot to be desires.

If I move the FTTC, then once I have an account , the phone line to monthly payment , will it be possible to later change to the annual plan when it becomes available?

At the moment there is some work to be done with the yearly option (mainly how calls will be billed given that it does not have a monthly invoice to tie them to as is done with monthly rental) so it would be wrong to comment either way.

Matt

Okay , understood.

All sorted and order placed .