Thanks for the offer to look into this issue but the matter is already in hand. I tried out your ticket system

There appears to be something that was not communicated to everyone.

Thank you for your email. As this is your first invoice from Timico, we have postponed the direct debit until the 23/11/2015.

The reason we have done this is to allow you to have more time to digest the information on your new invoice and dispute anything if needed.

Moving forward all future invoices will be taken on or around the 15th of each month.

I've checked all email I have received to find there is no mention of the above.

Crossed wires somewhere no doubt but problem solved all the same..... I hope

No worries, sorry about the confusion. Ticketing system works pretty well but if you ever have problems do let me know here.
Thanks

Is there any way of purchasing additional download allowance? I'm currently up to 79%. I'm still a bit miffed that I've lost my off-peak unmetered that I had since ADSL24 days.

RWJ

Hi there,
If you want to email [email protected] they'll be able to see if there's a better package for you.
Thanks.

Thank you Neil. This loss of offf-peak unmetered is really going to cost me a lot of money unless I find a better tariff, or another ISP. Thanks also for your PM with my account details. I'd unsubscribed from your marketing emails, but it appears that also put a stop to everything else.

RWJ

I emailed service@ but got no reply. I've searched the Timico site for details of your ADSL packages - I can't find anything. The site assumes that nobody who visits it is a residential customer. If I can't find anything suitable - or Timico don't tell me about their packages - I'm going to have to shuffle off elsewhere, after having paid £loads in out-of-package data charges. Does anyone know of a comparable alternative to Timico who also offer a /29?

RWJ

Sorry you've not had a reply from Service yet - I'll chase them now

In the meantime there's this page on the site:
http://www.timico.co.uk/unlimitedfibre/soho

Thanks Neil. I can't justify VDSL, so I'll be sticking with ADSL2+. What other plans do you have for that, and can usage be topped up on my current plan?

RWJ

Hi. You've just had an email from [email protected]

The 23rd has come and gone and yet again no payment has been taken from my account.