Bah brought a D7000 and that does not see a DSL connection either so sent pulse8 an email asking for a early line fault to be raised and for a BT engineer to attend site again to fix the problem.

Bit of bad luck and a strange install, as Pulse8 always give an assisted FTTC install with an OR modem, or always have up until now.

They where surprised the BT guy did not leave an OR modem but I should get one tomorrow and will take it from there.

It will be nice to get it working if possible before the weekend and before my VM connection gets cancelled.

Seeing as you weren't at home, I suppose you don't know if the engineer was Openreach, or a subcontractor such as Kelly's?

Other half said he came in a BT Openreach van so not Kelly's I think.

Edited by deleted (Tue 05-Jan-16 19:13:53)

That does not guarantee competence by a long chalk. Had eight sent in under three weeks for a noise fault. Everyone came without a clue what had gone before and each came up with a different diagnosis. Until one day, one had the sense to check a badly bodged joint about four foot up a pole outside. Loads of masking tape and silicon. He spent all afternoon in the rain sorting it, but said he would get stick for spending so long on the job. I met some with a terrible attitude, that stated that nobody cared and certainly did not want to run around after the likes of Talktalk. Still waiting five months on for a pavement dig and fitting of walkway chamber to fix a supposed earth fault, though most engineers gear disputed any earth fault. Personally, from my experience of them, I am one that hopes they get split from BT. I don't think it could be any worse.

Edited by professor973 (Tue 05-Jan-16 19:24:04)

Got a bit of good news well kind of took my D7000 to my mates house who has BT Infinity and hey presto worked pretty much right away after putting in his username and password so at least I know it's not an issue with this router.

I have a sneaking suspicion that the cabling work the BT guy did was not tested properly.

There is a (now not used) BT master socket which has a rj11 cable hard wired into it from a previous install by BT for when I had infinity and the cable runs across the top of the skirting board and did run into the router.

Now the BT guy plumbed the existing rj11 cable (from the BT master socket) into another telephone socket (was used by VM and repurposed with a new VDSL faceplate) as this according to the BT guy was easier and a lot neater and the VDSL router cable now plugs into this new socket which in turn has a cable going back into the old BT master socket.

My suspicion is because it's not seeing any DSL connection whatsoever that cable which he used from the old master socket to the new face plate is not wired or faulty.

Now this begs the question how could all tests work ok when there is no DSL signal?

My knowledge of this is limited so please feel free to berate/correct me

Edited by deleted (Tue 05-Jan-16 22:27:13)

I read that post as saying there is a BT master which will be the live one and the engineer has just used the VM socket as it was the first NTE5 he saw.

Try putting an ordinary dangly filter into the other master socket and plug your router into that.

The old master socket now has a blanking plate on it so no connections whatsoever to plug into on the front and the only socket I can use without removing blanking/faceplates is the repurposed VM one which does not work.

Edited by deleted (Tue 05-Jan-16 22:30:47)

Take the blanking plate off and you should see the test socket. Just try a phone in it if you like, to see if it is live. If it is, do as I said.