BT OR modem arrived got it plugged in shows a LAN1 connection but the DSL light is off so Pulse8 are raising a early line fault with BT as I type this.

Now it's time to wait grab a cup of coffee and see when an engineer can attend my house to get it fixed.

Not a good start but cannot fault Pulse8 for support fantastic service so far.

Edited by deleted (Wed 06-Jan-16 10:43:18)

Does your phone work from the phone socket alongside the master DSL socket?

I have no home phone to test that but if I dial my home number from my mobile it rings out (no engaged tone or automated messages to say the line is dead etc)

Gave VM a call my internet access with them ceases on the 09/01 so cutting it very fine to get this resolved with Pulse8

We know the line isn't dead, the tests say that.

What I keep trying to get across is that the socket you are using may be. That the old BT Master with the blanking plate may be the live one.

You can get a corded phone from Argos, Maplin, many DIY stores for under £7. Useful for line quality diagnostics and this sort of exercise.

That's what I am thinking and I told Pulse8 exactly that as well I suspect the master socket with the blanking plate is live and working but the socket which everything plugs into is dead or the cable which connects them both together..

Will try and get a phone to test it and I am tempted to remove the NTE5 plate from the new socket and put it back onto the old master socket and try plugging the router into that and see if it then works.

I am guessing this should be possible?

At the very least if I can get a phone I can plug it into both the test socket and the new socket to see which one has a dial tone etc.

But despite all of the above BT should of tested the new socket fully and if they had of done they would of seen the DSL was not working.

Edited by deleted (Wed 06-Jan-16 12:02:35)

It ties in with the "We are not interested in running around for Talktalk" that I got from one engineer. We also see a lot of bad installs for Plusnet from Openreach, though that was another flaming for me when I pointed it out long ago. I know what the rules are and what should be, but like everywhere else, rules are bent. Strange we don't see the numbers of bad installations for BT, despite their number of customers. If the installation engineer had supplied an Openreach modem as contracted, the lack of DSL light would have flagged the problem, quite apart from a line test - Sounds as if he avoided the modem to cover a problem that was beyond him. You already have proof that he was lying about your connection all up and working.

Edited by professor973 (Wed 06-Jan-16 14:15:46)

It has confused Pulse8 as well as they have the paperwork stating it's all tested and live.

Seems the same OR incompetence I suffered, with a obstruction/lying twist Lol - Suffering the same here at our EE location. Line fault now into fourth month and an 8Mbps service at an unusable 300Kbps - Usual EE lies that an engineer booked for this morning. Luckily this time next week will be about to travel 400 miles south to my home and near 70Mbps P8 FTTC, though spend so much time away am about to downgrade to ADSL2+ again. Only went to FTTC to cure a line fault - but it didn't lol. 14Mbps ADSL2+ was serving me fine until the line fault hit.

Edited by professor973 (Wed 06-Jan-16 14:46:20)

It certainly brings into question the competency of OR engineers judging by what you have said and how long you have waited for the problems to be resolved.

The saving grace for me is that I believe Pulse8 will do whatever they can to get this problem resolved unfortunately they have no control over the quality of the OR engineer which attends my home.

Going to swap faceplates tonight and plug in the D7000 into the original socket where my telephone line comes into and I suspect it will work (depending on of course if the OR engineer has changed anything which could stop it from working)