Could it be that the engineer has installed telephone on on the wrong line (ie old vm) but installed fiber patch on the correct line ( but as it isnt activated does not work)?

I imagine it's quite a birds nest to sort, so possibly we should run a sweepstake Lol

If I plug the phone into the NTE5 socket which was the ex VM one it does ring if I ring the landline number from my mobile.

Whatever has happened it's confused the hell out of me so god knows what the OR engineer has done or more the point what hasn't he done.

My wife has just joined Vodafone and she gets 2 months unlimited data as part of their test drive so worst case scenario I can tether with her phone and/or use my 20gb data allowance I have with EE which also allows tethering as I do not think this will be fixed before VM ceases on Saturday.

Well, the phone ringing in the old VM socket points to half of the problem, if only you knew the direction of your BB. Let's hope it has not been connected to someone else's number, as happened when I joined Plusnet a few years ago - A reign of terror that still causes nightmares Lol - At least you have Adam and Sam onside - Just think if you were dealing with EE script-monkey's in India! - Not that I have anything against the poorly qualified staff or India, after all, you cannot blame them for wanting a job - EE themselves are a different matter. They control the structure of the shambles, with even level 2 managers just refusing to pull OR out when obviously needed, along with serious talent for lying.

Edited by professor973 (Thu 07-Jan-16 08:24:55)

This is a response this morning from Pulse8

Hi Dale,

Thanks for that, I�ll pass it on.

It might be that the engineer completely bypassed the connection in on the original BT socket which would explain why it doesn�t work.

I�ll let you know what I get back.

Sam

Some folks looking in will find actually passing info onto and calling out OR quite Alien Lol - I took a lot of stick here when I first switched to Pulse8 and praised their service. All sorts of allegations were thrown about - That they could not possibly be selling TTB at that price, were not affiliated to this body or that and were downright liars - Fortunately, many here have seen them to be a decent supplier since. They may not be the absolute top of the knowledge tree, but they are way down from the price of some and as you see try their very best. Just hope they don't get too big, as it's nice to get straight through to someone that knows you and what has gone before on your line every time.
I got the same response from Adam with regard to trying to get my partner here to switch from EE to P8, but she hates Talktalk.
"Tell the missus that we can keep the line rental with Open Reach and only do the Broadband via LLU (Talk Talk Business), also note that we only use the backend and support is NOT affected by them i.e. it�s good and I�m confident we�ll get you sorted but it�ll no doubt be a struggle l.o.l.



All the best & speak in the New Year!!!

Adam"

Edited by professor973 (Thu 07-Jan-16 09:22:29)

Hopefully once this is all resolved I will have a rock steady 80/20 connection at full speed anytime of the day like I had before on BT Infinity.

And if it wasn't for ispreview.co.uk and this forum I would never of known about Pulse8 and would of gone the BT/PlusNet route for definite.

Like most other products, all the comparison sites actively avoid the likes of Pulse8 that don't bung them a referral fee. The fact that they are still doing this after it was highlighted and apparently stopped is nothing but pure deception.

Might have some good news Pulse8 have just emailed me asking for 3 dates I am available for them to come back and they are trying as hard as they can to get an engineer back out tomorrow.