Hi there,
I wasn't able to investigate this previously as you hadn't supplied any details to me. I can now look into this using the account reference you've provided and will be back to you later this morning. I'm sure we can get this straightened out.
Thanks for your patience.
N

Hi there,

This looks pretty straightforward, but I'll email you with more details as I can see you've been speaking with customer service.

Your service is fully cancelled, so there is nothing to suspend (it's a standard letter the finance team send). But you haven't paid us for 1st-31st Dec, hence the chasing letter.

If you pay the bill, you'll stop being contacted...

N

Morning,

We had a similar problem, we migrated from ex-Coms-Timico to Zen, with notification being sent mid-November (from myself and Zen).

We had an invoice for December (expected) and paid that, but then we had an invoice through for January.

I called up and this was cancelled, and a part refund for December will be along sometime (thanks Danielle).

Timico are looking in to this as it's not the first time it happened (I was told), and they believe it's down to transfer notifications from new ISPs going to Coms instead of Timico.

Something to bear in mind - call Timico to confirm you're leaving.

Thanks - absolutely, please call 01636 858919 or email [email protected] with any problems and we'll sort them out. If you feel the Customer Service team aren't doing what you need by all means PM me and I'll try to sort things too.

Thanks and good luck with your new ISP.

Just to clarify a couple of points, what is the correct process for leaving Timico and does everyone now have to pay the £20 charge?

I'm furious as Timico downgraded us from an unlimited Coms customer to a capped connection and they've billed us a ridiculous £30 for going 10GB over a 200GB limit with *no* warnings at all. The previous month which I missed we were billed £20 for going a whopping 8GB over the 200GB limit with no warning.

I've had a fibre order in since December but due to Openreach being useless that's still not happened, I can't believe after having just forked out £50 for a mere 18GB of data (even Vodafone only charge me £20 for 20GB of 4G data) that I'll have to pay even more just to leave a company I never chose to be with in the first place.

On a side note, what is Timico's network - Talktalk LLU?

John

Yea its TTB LLU. Whats the connection like besides the download limit? Stable? Dont see many Timico threads now so either everyone has left or they're pretty good.

Your best off asking Neil if he still visits these forums. There was a concession period for ex Coms customers but they may have passed

In reply to a post by bobble_bob:

Yea its TTB LLU. Whats the connection like besides the download limit? Stable? Dont see many Timico threads now so either everyone has left or they're pretty good.

Your best off asking Neil if he still visits these forums. There was a concession period for ex Coms customers but they may have passed

The connection itself is fine, the issue was that with ADSL24/Coms the cap only applied during peak hours which Timico apparently can't do. So I put an order in for fibre with another ISP last year which was meant to be available at our cabinet but that's still not happened which seems to mean that we 'agree' to the new terms which means I have to pay to leave.

It was irritating to be downgraded from the old billing system (which I never went over once in all the years I was on it) but to get hammered with such ridiculous charges and absolutely no warning at all either is really poor form. I had actually been impressed with the response Timico had given on this forum (much better than Coms ever were) but I guess that was just the grace period.

I'm looking at alternatives now, one offers a capped BT connection the same as we had before (100GB peak, unlimited off peak) or unlimited Vodafone LLU - I'm thinking if we've managed this far with Talktalk LLU it's perhaps worth considering Vodafone LLU.

John

Edited by Johnmcl7 (Mon 07-Mar-16 17:45:22)

Uno offer the exact same service as Coms/ADSL24 did. That is TTB LLU, 8am-8pm peak and weekends off peak

Or you have Pulse8 im with that do TTB LLU unlimited all the time. A few choices if you're happy with TTB network but want to move ISP

In reply to a post by bobble_bob:

Uno offer the exact same service as Coms/ADSL24 did. That is TTB LLU, 8am-8pm peak and weekends off peak

Or you have Pulse8 im with that do TTB LLU unlimited all the time. A few choices if you're happy with TTB network but want to move ISP

Yeah, it's Uno I'm looking at because as you say it's what I had before and my brother is with them in the same area and had no issues. It's only a 4Mb/s connection otherwise I'd probably look at a completely unlimited package.

John

Uno unlimited is only about 99p more if I remember correctly.