Adsl2+

Phone working, no noise, sync speeds and noise margins are all the same as they have been before. Have an old Netgear DG834v5 so line stats are basic but nothing looks amiss or different to before

Assuming the internet was working right up to the power going off earlier its either the router has died (do doubt that if its getting sync) or its there end. The fact they cant view my line on their system is worrying and i wonder for whatever reason im no longer on their authentication database that the router having ot re-authenticate this morning is why i cant connect? Although i was under the impression your connection regularly authenticates anyway

Saw that earlier. Im in Croftom so about 17 mile from Huddersfield but there is an exchange near my house

Have you checked the username and password haven't been lost somehow? Or any other settings. If not, then the next step is a factory reset of it.

Edited by RobertoS (Fri 04-Mar-16 12:15:23)

Yup all still in. Even re-entered them to make sure.

Will factory reset if P8 come back with the all clear at their end

Spoke with i think was Adam and they cant find me on the system. They found me on their accounys system do know i exist which is good.

He can see the ticket is still active with Openreach but said its impossible to speak to anyone there as they're a faceless entity which we all know. He seems to think for whatever reason my login details have been removed off the RADIUS server and apparently this isnt the first time its happened. Doesnt know when they may rebuild my profile but said he will 'bump' the ticket

So anyone heard of this before? Openreach just deleting you?

In reply to a post by bobble_bob:

So anyone heard of this before? Openreach just deleting you?

Are you on TTB equipment?

Matt

Yup. You know anything about this from your end?

I thought TTB delt with this but P8 said Openreach do

Edited by bobble_bob (Fri 04-Mar-16 19:26:15)

As you're on TTB equipment, it must be TTB's RADIUS and BT have no involvement in the authentication process.

TTB have had some odd issues in the last few weeks. Mainly around orders/changes where one order is placed but this is processed more than once leading to duplication. This could be related to something they've not isolated yet within their management systems.

Check the sync rate you're seeing is the same as they're seeing on the other end. This will rule out being accidentally shifted at the exchange end. The TTB test details may work to confirm you are on their equipment if they cannot see the sync rate.

Username: [email protected]
Password: testing

Matt

Cheers will test when i get home

Pulse8 cannot see me on their records. They typed my line number into their system and came back with no result. Hence they believe ive been deleted and cannot see anything to do with my line.

Just get a "this line is working" message using the test login
Is that what should appear?