They do support at weekends and at all hours during the week, though think it is remotely so no office phone service. That said, it's a broadband problem, so first call should be TTB I would think, even if it does get bounced to OR.

So weekend support would be limited?

P8 should be passing it to TT Wholesale, Openreach only provider infrastructure (and thats working)

I think the OR ticket was raised to see why P8 couldn't view me on their system. Sam told until they can see my connection they cant help diagnose as they dont know if any authentication requests are being made to the RADIUS server.

Although that issue is almost certainly linked to me not connecting so probs still a TTB problem

This isn't an Openreach issue though but if a TTB circuit, they cannot raise with OR directly anyway.

You may need to assume they've raised to TTB.

Matt

In reply to a post by mlmclaren:

So weekend support would be limited?

P8 should be passing it to TT Wholesale, Openreach only provider infrastructure (and thats working)

I always had weekend support where ever it came from and I expect the likes of Adam has full console control from home anyway.
Their claim:-
we keep you happy by giving unbeatable, personal service and a superfast connection 24/7.

Dunno how many people work for them but ive only ever spoke or had emails from Adam or Sam so for such a small company cant expect 24/7 support although it would be nice

I have dealt with one other who is in the same department as Sam, but cannot remember his name. There are several in the Compucare and Web design departments. Saw another chap on Linkdin how recently joined. No idea of total number, but know there is higher customer care for certain packages.

Just rang Pulse8 this morning. The ticket Adam told me was raised with Openreach wasnt, and it appears it was someone at TT they contacted. He said the ticket has been passed to another department who dont open until 9am, so they will ring them at 9 and get an update.

Was definetely told OR on the phone though on Friday, but whoever i spoke to this morning said you cannot raise tickets directly with OR anyway

Edited by bobble_bob (Mon 07-Mar-16 08:35:33)

Just got a call back from Pulse8. Its with the TT Faults team in a queue at the minute so just have to wait for it to get seen to, they say within 24hrs. I asked what they think the fault is and he said they may need to rebuild my profile.

So just a case of seeing if it comes back on now. Dunno how quick the faults team get around to these things, hopefully not too long

Well they raised faults direct with Openreach for my TTB line faults, and phoned and contacted them for job updates. That is Adam - Sam is more on the money.