In reply to a post by RobertoS:

BT line rental is a complete ripoff, particularly if you don't use a huge amount.

Look at Uno's rental and call charges! Also I have my line rental with Pulse8Broadband, at £14pm, while my broadband is with AAISP.

(That link probably defaults to Business lines, so click the Home tab).

Thanks for that, to be honest I had no idea it was possible to avoid the high BT line rental charge. The phone almost never used for outgoing calls and the only feature I use on it is Caller ID for the BT Call Guardian service (which I assume would still work). I'll clearly need to look into this further as £22 all in unlimited is a lot better than £17 line rental and £18 broadband.

The only issue is I currently have an order for BT fibre with BT so I'm wondering if there may be a higher cost to change? It's been open since December as the cabinet is at capacity, I've been thinking perhaps just cancel it as I've no idea if it's realistic to have that change any time soon.

Rather hilariously I did get a response back from Timico today to a mail at the weekend asking about the huge charges on the bill and it's just a generic 'our service promise' mail which contains nothing about the original mail apart from the name/order number so clearly time to leave either way.

John

The order for fibre from BT I believe can be cancelled at pretty well any time. Whichever ISP you then placed an order with would still be waiting for capacity to become available, and that needs discussing separately.

BT insists on you having their line rental in order to have their broadband. Sky and TalkTalk similarly. Plusnet allow you to have your line rental elsewhere, as do most smaller ISPs.

Where does this £22 all in come from please? What combination?

From what I read, Call Guardian should work fine as long as you have caller display, as it appears to be a function of the phone not the BT Retail service. Caller Display is what takes my rental from £13 to £14.

Edited by RobertoS (Tue 08-Mar-16 19:09:36)

In reply to a post by RobertoS:

The order for fibre from BT I believe can be cancelled at pretty well any time. Whichever ISP you then placed an order with would still be waiting for capacity to become available, and that needs discussing separately.

BT insists on you having their line rental in order to have their broadband. Sky and TalkTalk similarly. Plusnet allow you to have your line rental elsewhere, as do most smaller ISPs.

Where does this £22 all in come from please? What combination?

That is going with the phone and ADSL from Uno on their unmetered Talk Surf package, actually it's a little higher at £23 inc VAT. I need to check on charges as I don't want to change to a cheaper package then find I have to pay additional charges to go to Fibre.

From what I read, Call Guardian should work fine as long as you have caller display, as it appears to be a function of the phone not the BT Retail service. Caller Display is what takes my rental from £13 to £14.

That's my understanding as well but thought it worth checking as it's a great system.

John

I put my notice in to cancel Timico and I'm gob smacked at the costs they're quoting - I thought I'd be due to the £18 for the month but there's a staggering £40+VAT they're charging as well?!

It says this cost is a fee for 'termination of your services with Timico' - I'm planning on changing to another provider but it seems to suggest this fee would be payable anyway.

I'm really annoyed for being conned by these scammers, that was a nice bit of sweet talking on the changeover to punish idiots like myself who stayed - over £120 for going slightly over a limit which Timico downgraded us to (and with no decrease in line rental) and leaving their terrible service is unbelievable. Better yet they have the cheek to comment that they would be delighted to welcome us back in the future after so thoroughly ripping us off.

Edited by Johnmcl7 (Wed 09-Mar-16 17:33:36)

If you're on a bundled service, that sounds correct if done within 12 months if the service starting. Should be less after that time. At least the cost to them...

Matt

In reply to a post by uno:

If you're on a bundled service, that sounds correct if done within 12 months if the service starting. Should be less after that time. At least the cost to them...

Matt

It's not a new service, I've not changed provider in many years - Timico bought over Coms who had bought over ADSL24 who I was originally with. The only reason I want to leave is the ridiculous excess usage charges, the line rental is £18 for Talktalk LLU with a 200GB capped package (Timico kindly downgraded that from unlimited without a reduction in price) which other companies are charging less for unlimited packages on TTB LLU plus a whopping £50+ for going 18GB over the 200GB limit with no warning at all.

I guess I have to chalk this up as a hugely expensive lesson (over £120 for this), looking at reviews now for Timico this is how they operate.

John

We recently had someone in the same situation, it was SMPF to SMPF with us. The customer had to go back and forth a little but they did "correct" their initial charge due to being ex-ADSL24/Coms circuit and that such a migration had no cost to them.

Matt

Neil from Timico did say ex adsl24/coms customers would be let off the charge for leaving but only for a period of time. Do any other ISPs charge you to leave?

They never once told customers about it though. OK it was in their T&C but who reads them

Edited by bobble_bob (Wed 09-Mar-16 18:29:55)

In reply to a post by uno:

We recently had someone in the same situation, it was SMPF to SMPF with us. The customer had to go back and forth a little but they did "correct" their initial charge due to being ex-ADSL24/Coms circuit and that such a migration had no cost to them.

Matt

Matt, thanks for taking the time to respond - I appreciate it, I've sent a mail to Uno as it's probably easier to do it that way.

John

In reply to a post by bobble_bob:

They never once told customers about it though. OK it was in their T&C but who reads them

Particularly when it's a takeover and customers are assured nothing will change.