Thanks Matt

I am currently with Xilo/Uno on a TTB ADSL2+ package. My cabinet is currently at field survey stage, what would be involved in a fibre upgrade when the cabinet is done on my line Matt?

Unless I misunderstand the state of play at the moment, you would need to switch to resold BTW FTTC.

Well I am now furious!

My transfer to Plusnet is due tomorrow - 6th April.
As of this morning I have no phone and broadband and my Uno account appears to have been deleted! What on earth is going on? I can't believe how badly Uno have handled this transfer, it has been nothing but excuses which have not been backed up by anything from Plusnet (who have been very helpful and efficient throughout!). I transferred my other line to Plusnet from Talktalk at the same time without the slightest hitch, so obviously they are perfectly capable of doing this!

I want my connection back! Get this sorted please without further excuses!

Have you contacted us about this? Please do give us a call. As far as I can recall in regard to the name, your account has not been deleted (you've been trying to login with the wrong email address according to our logs).

Additionally, the issues you have faced so far have been caused by the gaining provider in the way they placed the order, as can only be done with migrations as from June 2015. We have no control over their placing of such orders but as was shown earlier, we could see orders cancelled and then corrected by a different order (from them).

Edit: Just found the ticket you had originally with us where I screen shotted the notifications we received from BT Openreach for your line. The date on that, was 4th April as expected migration date. This completed today and the line is showing as migrated/number exported.

This date is the one that Plusnet submitted to Openreach, a date we have no control over whatsoever. If Plusnet have ported the number early to then start service a day or two later, that is a decision of theirs but again, not one of our control or doing.

Matt

Edited by uno (Tue 05-Apr-16 10:32:07)

I can't give you a call. I don't have a phone line!
I've left a message on your live chat.

Sorted by very nice guy at Plusnet - thankfully!

I haven't had this much fun with an ISP since Screaming.net - and I didn't have to pay to get away from them!

In reply to a post by sylphe:

I can't give you a call. I don't have a phone line!

If you don't have a phoneline, how can you get broadband from Plusnet?

In reply to a post by BatBoy:

In reply to a post by sylphe:

I can't give you a call. I don't have a phone line!

If you don't have a phoneline, how can you get broadband from Plusnet?

I do not currently have a working phoneline or broadband. Better?

Presumably that's because you've migrated to Plusnet?