I sincerely hope so! It can't happen soon enough. Uno has been an expensive mess for me.

It sounds like Plusnet migrated you early

In reply to a post by BatBoy:

It sounds like Plusnet migrated you early

Not according to Plusnet. And from the fun and games that has been going on since I put in my order on 9th Feb - I believe Plusnet!

In reply to a post by sylphe:

In reply to a post by BatBoy:

It sounds like Plusnet migrated you early

Not according to Plusnet. And from the fun and games that has been going on since I put in my order on 9th Feb - I believe Plusnet!

The migrations process is gaining-provider led. This means that Plusnet are responsible for the migration.

In reply to a post by BatBoy:

In reply to a post by sylphe:

In reply to a post by BatBoy:

It sounds like Plusnet migrated you early

Not according to Plusnet. And from the fun and games that has been going on since I put in my order on 9th Feb - I believe Plusnet!

The migrations process is gaining-provider led. This means that Plusnet are responsible for the migration.

Well Plusnet have certainly sorted everything out for me and been helpful and polite throughout. Not making excuses or shifting the blame.
They also moved my other line from Talktalk without the slightest hitch. I have nothing but praise for the way Plusnet have acted towards me throughout this epic. I cannot say the same for Uno.

As the losing provider, Uno don't do anything.

Sorry you feel that way but this shows that the information they gave you in regard to 6th April was incorrect. Much like the information they provided earlier.

If indeed they had put the order through for tomorrow, they could not randomly decide to complete it early.

As Batboy said, the process is gaining provided led. They are in control of the whole process, including the date you migrate.

Matt

In reply to a post by sylphe:

I do not currently have a working phoneline or broadband. Better?

Earlier you said

In reply to a post by sylphe:

Sorted by very nice guy at Plusnet - thankfully!

I assume from that your problem at this stage was simply that Openreach carried out the migration and Plusnet failed to activate your account.

It is a well-know foible of the Plusnet system that if they forecast a date, that means "at the latest 00:01". In other words some time during the day before. Failing to activate during that day, (today in this case), is something they have done a few times.

As uno and BatBoy have told you, it is utterly impossible for uno to have any effect whatsoever on your migration except to prevent it completely. They are only allowed to do that in a specific situation, which you haven't been in.

It is possible that they could have closed your account so that you couldn't access their service, as you suggested earlier, in exactly the same way as you couldn't access Plusnet line or broadband because they hadn't activated it. (I know you could see your Plusnet account but that doesn't mean it is active for phone and broadband). But I believe uno when they say they haven't done that. Are they correct in saying you may be using the wrong login?

Edit - Re-reading your OP it seems uno did twice cancel the orders Plusnet put in, and in doing so acted entirely in your interests by preventing you losing your phone number.

Edited by RobertoS (Tue 05-Apr-16 15:04:19)

In reply to a post by RobertoS:

It is possible that they could have closed your account so that you couldn't access their service, as you suggested earlier, in exactly the same way as you couldn't access Plusnet line or broadband because they hadn't activated it. (I know you could see your Plusnet account but that doesn't mean it is active for phone and broadband). But I believe uno when they say they haven't done that. Are they correct in saying you may be using the wrong login?

Edit - Re-reading your OP it seems uno did twice cancel the orders Plusnet put in, and in doing so acted entirely in your interests by preventing you losing your phone number.

The login attempted was an abbreviation of the customers first name. Their login was their full name and wasn't attempted. Their account can still be logged in to now and will remain active for a few days yet (so that customers can download any invoices etc).

We didn't cancel any order (because we had no instruction to do so). Plusnet issued orders and then had cancelled them replacing with the correct type. The customer was shown the output of the NoT list we receive (as proof) to which it stated the date for the order placed by the gaining provider was 04/04/16 23:00

Matt

believe Plusnet over Uno? - Bigger fool you!