Plusnet are also 'Perfectly Capable' of a b@lls up. Moving from good customer service to mediocre at best, it's something you will discover.

Having gone through a number of ISP's over the past 15 years or so, I find that UNO are consistently reliable. Excellent service throughout.

Plusnet are owned by BT and as such I would take what Plusnet say 'with a pinch of salt'.

Edited by risk_reversal (Thu 07-Apr-16 04:55:33)

In reply to a post by risk_reversal:

Plusnet are owned by BT and as such I would take what Plusnet say 'with a pinch of salt'.

Well there is your problem caller [note the bold text above]

Like others have said and also straight from the man himself UNO have no control over your migration as it is on the gaining party.

I think a little humble pie should be consumed by the OP with a small apology for desert as it's blatantly obvious by the rules dictated by Ofcom as to whom is responsible here!

In reply to a post by sylphe:

<snip>
and that as it was a cease I would be charged a cease fee! That was news to me, but then maybe I missed something when I signed up as the website wasn't finished at the time.....
<snip>

Cease fees are the norm these days - and they're in the terms. Lots of people in many ISPs get caught out. You can ultimately thank BT for introducing a charge and somehow getting away with it, which means most providers pass it on (directly).

That said, your issues are almost certainly with PlusNet - not Uno - migrations are GAINING provider led now and in my experience Uno & Matt are very responsive, don't bull people and I imagine if there is an issue, that it's real.

In reply to a post by sylphe:

In reply to a post by BatBoy:

In reply to a post by sylphe:

... nested quotes trimmed ...

Not according to Plusnet. And from the fun and games that has been going on since I put in my order on 9th Feb - I believe Plusnet!

The migrations process is gaining-provider led. This means that Plusnet are responsible for the migration.

Well Plusnet have certainly sorted everything out for me and been helpful and polite throughout. Not making excuses or shifting the blame.
They also moved my other line from Talktalk without the slightest hitch. I have nothing but praise for the way Plusnet have acted towards me throughout this epic. I cannot say the same for Uno.

PlusNet have been telling you porkies. They're responsible for the issues you had, not Uno. You just don't like it because Uno couldn't fix something they do not control.

Enjoy your bargain basement ISP - you've just had the first experience of what happens when you pay peanuts and all that...

In reply to a post by risk_reversal:

Having gone through a number of ISP's over the past 15 years or so, I find that UNO are consistently reliable. Excellent service throughout.

I agree - Uno & Matt (and indeed Xilo) have been excellent and I've a few accounts for various reasons through them. They've been responsive, accurate and talk to me at the right level given I don't need handholding.

Plusnet are owned by BT and as such I would take what Plusnet say 'with a pinch of salt'.

...whereas my experience of PlusNet... well that's not so good. A direct "retail" account is often unreliable, and even though it now sync's at 6700 odd down and 2500 odd up (yes, Annex M), and clearly the downstream figure is broken, PlusNet refuse to escalate to BTW to get this fixed - despite me telling them exactly what to do, since I do it daily.

Meanwhile as "PlusNet partners", our experience lasted 2 weeks, and I moved the 3 lines that we'd migrated in as a test back out, because they're the most incompetent bunch of morons I've ever experienced & they lie - for example, they told me that to allocate a single public IPv4, they HAD to have a full network diagram, a full Ripe form and so on - which is cobblers, and despite eventually admitting there is no such requirement (I do this every day), they refused to provide a static.

It turned out a few weeks later the reason for the refusal and intentional delay was because they had none and were waiting for BT to give them some. There are threads about this elsewhere. They're full of bull and are hopeless.

Sorry you can't tell the difference between a trustworthy ISP and one that can hide behind live chat and lies.

Have you got mixed up with who you are replying to in the second part of that ? It looks more like it's to the OP praising PN rather han the poster you were agreeing with in the first part. Your final sentence is the opposite of what you said to the poster in the first part.

Hi,
Just a 2pence worth from a different supplier.

On this occasion I have to agree that Uno are correct with this one as others have said.
Since the new change in migration procedures all migrations are now gaining provider led meaning the losing provider (your current ISP) has not control whatsoever with the migration away, and as an ISP we cannot effect the date the migration completes on, this is all in the hands of the gaining ISP.