In reply to a post by rivageeza:

I don't know what to do here, their sales team are unwilling to help and I'm sure if I tell them there is a bug in their system I will get laughed at, but what else can I do?!

Easy...take your custom elsewhere! Its clear its a problem at Uno's end and perhaps once they start losing potential customers then they'll get around to fixing their database. You could move to AAISP on their 1TB TTB service or you could cut out the middleman altogether and move direct to TalkTalk Business. You do have choices

Edited by deleted (Thu 20-Oct-16 06:03:44)

Thanks for the input guys.... I'm hoping Uno can chime in with their 2 cents on this as like some of you say, there is no reason why Uno shouldn't be able to at least provide ADSL or FTTC via the BTW network.

Other ISP's can provide FTTC via TTB, so why can't Uno?!

AA is a bit out of my price range, aswell as the 1TB cap not being enough, I tend to average around 2-4TB on average per month.

They've already told you via phone/email that they can't supply you with anything cos "computer says no" and the fact they haven't replied to this thread speaks volumes.

You may want to consider going direct with Talktalk Business; great network performance, no download limits, excellent Warrington based support 7 days a week, all without eye watering prices. Yes they have a 24 month contract but they will let you leave penalty free if they can't fix any faults within 28 days and they offer 2 free house moves in that period.

In reply to a post by baby_frogmella:

They've already told you via phone/email that they can't supply you with anything cos "computer says no" and the fact they haven't replied to this thread speaks volumes.

I doubt if any ISP outside BT/Sky/TalkTalk will come along volunteering to take on an average usage of 2-4TB per month at consumer prices.

Yes, they all offer unlimited and if someone signs up they have to cope, but only very expensive ones are going to make money. Making money is what they are there for, not giving bandwidth away .

In reply to a post by baby_frogmella:

and the fact they haven't replied to this thread speaks volumes.

Given that this thread was started after 8.00pm yesterday it is of no surprise Uno haven't said anything.

Do you really think they spend 24 hours a day looking at this forum?

In reply to a post by AdrianPH:

In reply to a post by baby_frogmella:

and the fact they haven't replied to this thread speaks volumes.

Given that this thread was started after 8.00pm yesterday it is of no surprise Uno haven't said anything.

Do you really think they spend 24 hours a day looking at this forum?

Well apparently Matt from Uno never sleeps... or so its been mentioned here a gazillion times. If/when he picks this up, it will be interesting to hear his reponse to the OPs issue.

In reply to a post by RobertoS:

In reply to a post by baby_frogmella:

They've already told you via phone/email that they can't supply you with anything cos "computer says no" and the fact they haven't replied to this thread speaks volumes.

I doubt if any ISP outside BT/Sky/TalkTalk will come along volunteering to take on an average usage of 2-4TB per month at consumer prices.

Yes, they all offer unlimited and if someone signs up they have to cope, but only very expensive ones are going to make money. Making money is what they are there for, not giving bandwidth away .

Fair do's

In reply to a post by rivageeza:

I have phoned and emailed Uno, and they are unable to tell me why their checker is stating what it does.

That's not quite true. You spoke to us a few times, myself and others and we explained why this happens and from where the information is gained, including what that response is.

The code we get from your line is 0 for the overall line check. This tells us that we cannot offer xDSL services to the line. We've had this checked and on the 100 or so lines that are checked on the site a day, there is less than 1 a day average with that code - excluding your number which has been checked a few times as discussed.

Matt

In reply to a post by baby_frogmella:

and the fact they haven't replied to this thread speaks volumes.

Not really; just that it had not been seen. Whilst you may sit on this forum 24/7, I do not see how it "speaks volumes" given it has only been up for a matter of hours.

Matt

Thanks for the response Matt, can you elaborate as to why your checker says you cannot offer xDSL services on my line yet every other ISP can? If you cant you cant, but if I just understood why I would feel much better.