Post deleted by RobertoS

In reply to a post by rivageeza:

They don't no, but the same exchange and same cabinet number. And we can all get ADSL or FTTC via the DSL checker, but using Uno's checker my line can't. It's a mystery

More a pain in the butt than a mystery.

It happens, probably a database error , or as said a tag on the line.

You'll often see posts where a cul-de-sac is FTTC enabled and one resident , usually right in the middle , can't get fibre because the BT checker says it isn't available.

It is the database and ISP's can't do anything about it.

As Matt said previously, given a few weeks it could well be resolved, it has happened before.

A big pain in the butt, and what's most annoying is if I had completed the order a day or 2 before it would of gone through as I didn't have this problem 2 weeks ago.

As Tommy said, it's as if their system is now rejecting my phone number because I didn't complete the order fully after checking my number a few times. Whilst I was working out prices and checking their router options etc which I could only find I could do if I half went through the order process it was going through fine, then all of a sudden it changed and now I can't past the 1st stage

Well, Wednesday should see if my identical problem is resolved.

Just a quick update to my own situation.

As a result of not receiving what I was paying for, decided to go to Uno. I had been previously been with Uno but switched because they could not offer what I was looking for.

Had the same problems as some other forum members regarding ordering. In my case it was a 'flag' on the line by provider and nothing to do with Uno. Once tests were completed, the flag was removed. Within 4 days of the test I was able to order via Uno website and selected the earliest date possible (14 days).

That day was today. Woke up to an email from Uno confirming I was live. Reset everything and now up and running:

Approx 80m from cabinet
80/20 unlimited before and now 80/20 fibre+ pro
Asus RT-AC86U (Asuswrt)

Before

Single thread speed - average 23 Mbps
Multi thread speed - average 76Mbps
Bufferbloat - Yes (B+)
Speed - A

Now

Single thread speed - average 75 Mbps
Multi thread speed - 76.5 Mbps
Bufferbloat - A+
Speed - A

Wireless has doubled in speed.

I can only say for me that it has been a flawless transition, having got to the ordering stage which to my mind is out Uno's hands.

As a previous customer, I did not leave because of poor service, just that I could not get what I wanted.

Am I glad to be back? This morning I am, whilst time will tell, previous experience suggests I will be a happy bunny for many moons to come.

I know this wont help some in the short term but other users experience (good or bad) is always helpful. My frustrations were the same as other members here, but as they say patience is a virtue and good things come to those that wait (fingers crossed).

Regards
Mac

Mac, how did you know there was a "flag" on your line? Is that the term your existing ISP used?

What questions did you ask to find out there was a "flag" on your line and what was this flag regarding?

In reply to a post by professor973:

Well, Wednesday should see if my identical problem is resolved.

Looking forward to an update on this.

Hello Geeza,

I had exactly the same thoughts as everyone else in so much that it was to do with Uno's end. I spoke to Uno including swapping several emails with including Matt. Uno said that there appeared to be a marker and I should contact my provider as there were limitations to what they could check and verify (not being the owners or operators).

I contacted my provider only for them to tell me that there were no flags. The term can be flags, markers or anything you may care to call. Asked them to remove any flags they may have on the line.

Entered a load of numbers into Uno from different friends and all came back positive.

Felt even more frustrated and contacted Uno. They explained that when it runs a test, it comes back with a code (0 in your case as Matt has explained). This means they cannot provide a service.

Went back to my provider who then informed me that they had tests scheduled (as a result of me raising speed issues) on Thursday afternoon of that week and asked me to call back on the Friday to get results.

On Friday was informed was a configuration fault on 'POP's. No end in sight for problem and it seemed to be how long is a piece of string.

Carried on doing what Uno suggested which was check regularly (several times a day in my case).

Checked on the Sunday (3 days after tests) and the check with Uno went through. Ordered exactly a fortnight ago, and switched today.

I take from this that my provider were in error by telling me that there were no flags and maybe the first response should be taken with a heavy pinch of salt.

In my case, I suspect that the provider knew from my very first call what the problem was as there are many, many people with the same exact issue.

I suspect it is not a coincidence that once the tests were carried out, Uno were able to check and accept an order.

The flag or marker was in place for the tests.

I firmly believe Uno is not at fault based on my own experience.

I hope that helps as there is nothing I can add. That is pretty much what happened.

Regards
Mac

Edited by deleted (Mon 24-Oct-16 10:45:10)

Thanks for the update Mac, glad you were able to resolve your issue's eventually and place an order with Uno.

I'm envious to say the least!

I have raised a ticket with plusnet asking if there any "flags" on my line but imagine they will come back and say there isn't and they can't assist any further...

I wish you well whatever you decide to do.

Keep posting with updates.

Regards
Mac