I am happy to believe this however why can every other ISP offer a service? That is what I struggle to get my head around... I never said my issue was the same.

That I don't know but out of the hundreds that check on our site daily, a handful (less than 0.5% have this response). When I discount the number of the OP, that drops down to 0.2%. Out of all the checks today (873), 0 were returned with the error the OP is getting.

I was not inferring your issue was the same but your assumption of what we have done (or not), on the issue with checking with openreach and so on was wrong. We have done all we possibly can and relayed that to the OP several times via email and lenghty phone calls.

Matt

Ok that makes sense.

Could you not offer a new line to be installed (obviously fees involved)?

I did ask if they could bypass their database fault and put an order direct to Openreach The answer was " It's not something we have built into our system" So not prepared to bypass or alter the system I suppose. If one of the lucky ones, no choice but to look elsewhere I think.

For me this thread really cements my view that it is not worth paying extra to a smaller ISP.

Often I find the smaller providers have the biggest congestion related issues, customer service is so tiny that it becomes very personal very quickly (i.e. get on the wrong side of one person and the firm do nothing to help), you cannot hang up and find somebody else.

Found myself in that situation many times, but that will not stop me fighting my corner when I am right or feel I have been mis-quoted or let down. I always say it as it is and if that does not suit, I just think suppliers need me than I need one of them in particular. In my case, I have not had one without some problem, but when these problems are flagged it down not go down well. Will see how the next one turns out in a couple of weeks, the preset router and service up front so far has been first class - So are the bargain basement suppliers when things are trouble free, but when they are not, they cannot afford to put much into putting things right.

Who you moving to? No longer with EE?

We are still with EE at our North of the border property. Down here at our Suffolk property suffering bad evening single thread congestion with Aquiss, so off to AA.

In reply to a post by ukhardy07:

In reply to a post by uno:

The attitude in some of your posts is questionable, not only towards me but others too and it seems to you want to start a fight or argument with anyone that does not agree with you, or give you what you want.

Matt

Hardly professional as a response is it? The information provided by openreach, plusnet and the op clearly demonstrate a service can be provisioned. What fascinates me is the op still wants to give you business.

23 Prince is not the OP .

In reply to a post by AdrianPH:

In reply to a post by ukhardy07:

In reply to a post by uno:

The attitude in some of your posts is questionable, not only towards me but others too and it seems to you want to start a fight or argument with anyone that does not agree with you, or give you what you want.

Matt

Hardly professional as a response is it? The information provided by openreach, plusnet and the op clearly demonstrate a service can be provisioned. What fascinates me is the op still wants to give you business.

23 Prince is not the OP .

Very true. Not sure Matt was in rational response mode at the time of posting.