I am getting fed up with being told what I did and did not do. HOW could I end early a contract with no tie-in. I simply migrated to Aquiss from Uno and that was considered a cease. Just the same as my current migration is deemed a cease. As Matt said yesterday, he does not know why that is.

Edited by professor973 (Wed 09-Nov-16 16:37:57)

Sorry but I just asked you a question regarding your minimum term contract/notice period when you were previously with uno, since minimum term conditions/notice period are also relevant for me as a xilo/uno customer. - i.e. :
10.10 Once we have begun to provide the Services to you, either party may cancel the contract for the Services at any time by providing at least 30 calendar days' notice in writing. - uno T&C's

Anybody can give notice and leave anything at any time. After all, they can't keep you prisoner. But - What exactly has that got to do with Early exit fees where there is no contract tie-in to exit early. Anyway, my broadband journey is well documented, so can only suggest you read through the thread and catch up.

In reply to a post by professor973:

Anybody can give notice and leave anything at any time. After all, they can't keep you prisoner. But - What exactly has that got to do with Early exit fees where there is no contract tie-in to exit early. Anyway, my broadband journey is well documented, so can only suggest you read through the thread and catch up.

You said this here http://forums.thinkbroadband.com/otherisp/f/4500834-... " OK Matt, but a charge for migrating in under 12 months to a BTW supplier is as good as a contract - I suspect that legally it is. As I said, an unexpected smack to the wallet when migration is free to another TTB supplier at any time. Vague reference to charges for leaving within contract, when someone is signing up to a monthly contract service does not leave folks aware that a migration will be considered a cease in certain circumstances within 12 months. Anyway, water under the bridge now and at least I can afford 40 quit lol"

Although you were on a one month minimum term you were still subjected to to cease fee ("a charge for migrating in under 12 months to a BTW supplier is as good as a contract") because you migrated within the 12 month period. So you bought your way out of jail for 40 quid in an effort to gain BTw FTTC and you obviously didn't read the T&C's of the uno TTB product that you agreed to.

Look, I am getting fed up with you stating the obvious and what has gone before. I have stated a dozen times I was not on a long contract and that changing product is classed as a cease. BT are EVEN NOW stating a cease on my line for a migration between BTW and BTW, so just absorb I DID NOT leave my contract early, along with NEVER being told a switch from LLU to BTW within 12 months resulted in a charge and leave it there.

Edited by professor973 (Wed 09-Nov-16 23:23:22)

In reply to a post by professor973:

along with NEVER being told a switch from LLU to BTW within 12 months resulted in a charge and leave it there.

Actually I will leave it with your insistence that you were never told about the cease fee and that you are implying that uno had some responsibility to specifically remind you of that issue prior to a migration to a BTw service.

You will leave it?? Thank Christ for that - Was getting like a jammed record.

OP here again. Been super busy with having a baby

Have been moved onto plusnet's new dedicated platform successfully and am still unable to join Uno.

I believe my line was ceased as part of the plusnet migration however unfortunately this has made no difference with Uno.

They are still the only ISP in the country that is unable to provision a service to my line.

In reply to a post by rivageeza:

OP here again. Been super busy with having a baby

Have been moved onto plusnet's new dedicated platform successfully and am still unable to join Uno.

I believe my line was ceased as part of the plusnet migration however unfortunately this has made no difference with Uno.

They are still the only ISP in the country that is unable to provision a service to my line.

Any sort of changes in FTTC product or backhaul changes ie GEA or from BT WBMC will show as a cease on the BTW ADSL checker , technically it will be but in reality, it's a type of migration
that is internal to your ISP

Thought I'd give it a few weeks and try again in the new year, still no joy. Uno still say they cannot provide any xDSL service to my line.

Again I've tested multiple other Broadband suppliers and Uno is the only one coming back with a negative result.

I can only conclude there is fault with their checker or they have put a block on my number and aren't willing to admit it, as since I rang up and was questioning their policy on P2P traffic, packet inspection and if they block certain websites the "big" ISP's have to, the checker has denied me a service.