Not too much chance of that.

I'm far too tight fisted to keep on buying routers and swapping ISPs.

I may just buy another router so I have a back up option should the current router fail, but struggling to see anything on the market that is likely to outperform my ZyXel VMG8924-B10A at a price I want to pay!

I'm really just trying to understand what the root cause might be to give me an indication of whether an ISP swap might improve things.

I did email a few top end ISPs before Christmas, but they were all unwilling to commit to being able to deliver a significant improvement and there wasn't a great deal of consistency in there suggestions of what might be the cause.

Having tried the Business product and not seen any benefit from the increased prioritisation should at least rule out some of the causes.

I am having an inner battle between the scientist in me that wants to understand why we are seeing the single thread slow down and the pragmatist in me that says just get on and use what is after all a perfectly adequate working connection.

P.S. Tried testing the non-Flash version on the iMac with Chrome, FF and Safari both with and without AV loaded and there was no discernible difference between the results.

Edited by jaydub (Sat 31-Dec-16 10:44:54)

Windows 10 64Bit IE11

http://www.thinkbroadband.com/speedtest/results.html...

Windows 10 64Bit Chrome

http://www.thinkbroadband.com/speedtest/results.html...

In reply to a post by AdrianPH:

Windows 10 64Bit IE11

http://www.thinkbroadband.com/speedtest/results.html...

Windows 10 64Bit Chrome

http://www.thinkbroadband.com/speedtest/results.html...

I like your IE11 one better.

Interesting difference though.

As what is hopefully a final update to this thread, I had a nice speed test surprise this morning.

http://www.thinkbroadband.com/speedtest/results.html...

Pulse8 are upgrading all their customers packages, which must have resulted in the problem TTB kit being bypassed.

Hopefully all other Pulse8 users that were having single thread speed issues will see a similar improvement in their results.

Keeping my fingers crossed that it will last.

Just kicked everybody off the network at home and surprisingly mine is suddenly much better as well:

TBB Speed Test

In reply to a post by jaydub:

Pulse8 are upgrading all their customers packages, which must have resulted in the problem TTB kit being bypassed.

In what way? I don't see any news on their site.

In reply to a post by RobertoS:

In reply to a post by jaydub:

Pulse8 are upgrading all their customers packages, which must have resulted in the problem TTB kit being bypassed.

In what way? I don't see any news on their site.

Good question, Bob.

It was in their last invoice email:-

Great News for all our new & existing customers
All home fibre packages are now business grade with a 48hr target fix time (Care Level 2).
All business fibre packages now have enhanced line care with a 24hr target fix time (Care Level 3).

Perhaps phone only customers received a different email?

All I've been told is that we are now on a different back end network code, whatever that means.

Traceroutes from thinkbroadband .com have changed:

from:

# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 0ms 2ms 3ms
2 po4-31.bdr-rt3.thdo.ncuk.net 15 15 0ms 10ms 157ms
3 ge-11-0-0-scr010.the.as13285.net 15 15 0ms 2ms 14ms
4 host-78-144-14-7.as13285.net 15 15 0ms 2ms 16ms
5 host-78-144-9-16.as13285.net 15 15 5ms 6ms 6ms
6 host-78-151-229-213.as13285.net 15 15 5ms 6ms 16ms
7 host-62-24-255-6.as13285.net 15 15 5ms 6ms 6ms
8 host-78-149-210-32.as13285.net 15 15 10ms 10ms 11ms

to:

# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 1ms 10ms 120ms
2 po4-31.bdr-rt3.thdo.ncuk.net 15 15 0ms 1ms 15ms
3 ge-11-0-0-scr010.the.as13285.net 15 15 0ms 3ms 36ms
4 host-78-144-14-1.as13285.net 15 15 0ms 6ms 51ms
5 host-78-144-9-20.as13285.net 15 15 5ms 7ms 25ms
6 host-78-151-229-213.as13285.net 15 15 6ms 7ms 11ms
7 81.1.113.12 15 15 7ms 8ms 14ms
8 xxx-xxx-xxx-xxx.dynamic.dsl.as9105.com 15 15 10ms 10ms 11ms

Make of that what you will.

Ah - I did see "Faster High Priority Business Grade Home Fibre ..." on the product description but it didn't connect with my brain that it had changed.

I just assumed the 'upgrade' was for the lead time on fixing faults, wasn't aware it actually changed a users connection?

In reply to a post by bobble_bob:

I just assumed the 'upgrade' was for the lead time on fixing faults, wasn't aware it actually changed a users connection?

No neither was I, but it is.