In reply to a post by RobertoS:

That makes sense re the BQM .

Re what happened to your account, I am sure my earlier hypothesis is correct. The timing of your product downgrade in relation to the bulk basic service upgrade, followed by a manual adjustment to correct any anomalies.

The person doing the corrections not being aware of an intervening phone conversation between you and someone at P8 agreeing you would remain on the accidentally regained 76/20.

That's roughly what I thought, however Pulse8"s system had me down as being on 76XL even though I was on their 38 product at the time.

I think they may have been guilty of placing orders on TTB without keeping their admin up to date and this certainly explains their incorrect January invoice, which was quickly sorted.

I think you may be correct in that TTB were actioning the product regrades in a two stage process and were moving me from the old 38 product to the new 76 and then downgrading me to 38.

I'm back on the 76 product this morning and getting much better results again (although seeing some variability from test to test.

A good one:

http://www.thinkbroadband.com/speedtest/results.html...

and a not quite as good one:

http://www.thinkbroadband.com/speedtest/results.html...

Firefox on my work Win7 laptop is doing something altogether more bizaar with constant single thread and multi thread speeds, but with the multi thread significantly slower than the single thread speeds.

http://www.thinkbroadband.com/speedtest/results.html...

I knew it was £6 if you take their service, I believe he was talking about them and other ISP - well simple way to clarify. what do you pay them? £6 or £13?

£13 + £1 caller display.

Thanks,

So it's £6 if you have their service and that's included. Otherwise £13 - fair enough

It's included if you have fibre as that's delivered by MPF.

With ADSL, you are contracted for a broadband only service and you don't have to have your phone line with them.

If you have ADSL with them, it's £6 a month.

If your ADSL is with another ISP, then it's £13 a month.

Thanks

Moved to static IP address at 11:30 and the single thread performance issues have returned.

http://www.thinkbroadband.com/speedtest/results.html...

Looking at the traceroute suggests that it is the internal routing that has changed, as the first three steps look to be identical to the traceroute I took last Friday when on a full speed connection.

New routing is:

# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 0ms 2ms 6ms
2 po4-31.bdr-rt3.thdo.ncuk.net 15 15 0ms 0ms 0ms
3 ge-11-0-0-scr010.the.as13285.net 15 15 0ms 1ms 4ms
4 host-78-144-9-64.as13285.net 15 15 1ms 5ms 46ms
5 host-78-151-228-57.as13285.net 15 15 1ms 1ms 3ms
6 gig-14-3-4004-rtr002.bre.opaltelecom.net 15 15 1ms 1ms 1ms
7 host-xxx-xxx-xxx-xxx.static.as9105.net 15 15 11ms 12ms 13ms

Last Friday's route was:

# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 1ms 10ms 120ms
2 po4-31.bdr-rt3.thdo.ncuk.net 15 15 0ms 1ms 15ms
3 ge-11-0-0-scr010.the.as13285.net 15 15 0ms 3ms 36ms
4 host-78-144-14-1.as13285.net 15 15 0ms 6ms 51ms
5 host-78-144-9-20.as13285.net 15 15 5ms 7ms 25ms
6 host-78-151-229-213.as13285.net 15 15 6ms 7ms 11ms
7 81.1.113.12 15 15 7ms 8ms 14ms
8 xxx-xxx-xxx-xxx.dynamic.dsl.as9105.com 15 15 10ms 10ms 11ms

No idea what is going on now.

tbh id just forget about it. I know its not ideal, but according to those speedtest you're still getting 42mbps down, which is still fast and probably more than you will ever need.

Could be running around in circles trying to sort it, and if its internal to TT then they will probably do little anyway as the speeds are above what is required to be classed as a fault

Had to laugh
Pulse 8 checker said Superfast Fibre available for my line at 8.8mb down 0.8mb up.
My existing ADSL2, with Pulse 8, is 10mb down 1mb up
Not that I have any need for Fibre anyway for my usage.

Edited by flippery (Wed 25-Jan-17 19:06:50)

PLusnet told me my ADSL speed was 0MB to 0MB :/