In reply to a post by GonePostal:

Torn between laughing and crying.

BQM for 11/01/18

That's pretty poor.

(Not my original thoughts, but this one will get past the decency filter!!)

In reply to a post by GonePostal:

When I have raised the problem Origin have managed to cure the single thread issues for short periods but the problem reverts within a week or two.

Like GonePostal I'm wishing I could get out of my Origin contract without losing money.
After months of complaining I finally got a message to say they had found and rectified a fault, though they did not say where. It certainly was not a line fault as this line worked well with previous providers and the issues arose the day Origin took over.
After their fault rectification the sync speed stayed exactly as before but the congestion type issues did improve, though only for a few weeks. Things are now slowly returning to being as bad as previously, though I've not had many total dropouts in service, as I was getting before. Simple web-sites are taking inordinate lengths of time to load and the single thread download test is often dropping to under 3mbps.
At 'peak' times it's difficult to get any decent resolution video to play and slowness persists all evening, right up to midnight.

Things have hit a new low tonight. We are on a 76/20 deal and sync'd at 74661/19999. I've just run a TBB speedtest over ethernet cable which showed:

Download (single thread) 0.6Mbps
Download (multithread) 4.3Mbps
Upload 0.5Mbps

The BQM has been showing massive congestion since about 16:30 today.

For comparison a test this morning shows:

Download (single thread) 64.6Mbps
Download (multithread) 67.9Mbps
Upload 16.4Mbps

Those results are consistent with what has been returned every morning.

The moral seems to be that anyone who wishes to use their internet connection for any more than the basics in the evening should avoid this provider.

Edited by GonePostal (Sat 13-Jan-18 09:40:58)

In reply to a post by hk11:

TBH, I've yet to find an excellent ISP, but then again I always go for the budget option.

You get what you pay for in life i'm afraid

Dan

Not always . But always buying the cheapest is extremely unlikely to result in a good product on broadband, never mind �excellent�. Something has to give, be it sync, throughout, CS, and in particular fault fixing.

Does �excellent� even exist in the consumer broadband market? I don�t think so. Even with my ISP.

In fairness I should report that for the last three evenings the BQM has shown barely a flicker of instabililty and the speed test results have been in line with the normal speeds recorded outside the peak congestion hours.

Let's hope it continues.

In reply to a post by radiodan:

In reply to a post by hk11:

TBH, I've yet to find an excellent ISP, but then again I always go for the budget option.

You get what you pay for in life i'm afraid

Dan

Unfortunately my issue with Origin is that I'm not getting what I paid for and never have!
At its best I get about 50-60% of the speed I got with previous providers - I was not told that when I signed up. Quite often there is very obvious congestion that makes a lot of web-sites unusable and that can continue from early evening to midnight or later.

This morning I spent 2 hours or more experiencing an issue I've had before where the DSL syncs and I'm allocated an IP but it's impossible to access any web-site. It's possible to ping servers such as Google's DNS but nothing more. Eventually, after lots of router resets and other assorted playing around I got things working (with the original settings, of course).

I am still glD I opted for Plusnet and not Origin when my contract with Sky ended.

We've now gone a full week with barely a flicker on the BQM and full single and multi-thread speeds including the evenings when we have had awful problems previously so it does prove that Origin can supply a good service.

They'll have to keep doing it to maintain their credibility.