What will you do, perhaps take a one month BTw minimum term broadband deal with another provider, keeping your line rental with Pulse8, and then check your options again in a month or two? That's if Matt and the crew at uno can not sort the issue out in the short term...

Already jumped keeping line with P8. Costing me again, which could have been avoided if I was aware of Enta problems and hung on, or Uno database was working properly, which it seems they are leaving as is.

Edited by professor973 (Tue 01-Nov-16 13:28:58)

In reply to a post by aquiss:

It's all Martin mate in your email, you come across as decent chap... etc, etc...

I'm going to leave this thread as engage no further, but feel a right of reply on behalf of Aquiss was needed. I wish you well.

Dear Martin, as a company director I'd like to offer my advice.... whilst I admire your efforts to engage personally with your customers, I feel you're not really helping yourself or your company.

Having a company director becoming embroiled in customer complaints on an online forum, for all to see, doesn't project a very professional image. Surely it would be wiser to leave this task to your technical support, customer service or complaints department to deal with via your company's normal channels.

I realise it must be very annoying and frustrating to witness individuals 'bad mouthing' your company on a forum, but retaliation usually just ends up making the situation worse. Maybe it would be better to simply direct them to your customer support department.

I hope you were able to resolve this customer's issue amicably and I wish you all the best for the future.

Wow - Is it really necessary to reply to a post from over 12 months ago to offer your 'advice'?

Take a look at the posters history.