I didn't say it was, wake up and check the second link!

YEP, proving they farm things out and they state quite categorically they use BT and also mention Zen broadband.
Not much changed here then!

Just like BT owned EE!

In reply to a post by professor973:

YEP, proving they farm things out and they state quite categorically they use BT and also mention Zen broadband.
Not much changed here then!

Zendesk is a CRM support tool for managing a customer helpdesk and the associated cases/tickets therein. Many, many, many organisations use it (and of course other similar software).

The use of it within the context of a support email address is not unexpected. It bears no correlation with Zen the internet provider.

It also does not prove or disprove that they "farm things out" - its just a tool.

In reply to a post by professor973:

THEY DON'T USE TALKTALK - There is a clue in their email addresses from customer support - [email protected] !
https://www.cuckoo.co/help/broadband/how-does-cuckoo...

According the the support blog link as posted by tboorman above (although the link in his post is busted) Cuckoo do in fact use TalkTalk Business for backhaul. 'Alex' in the blog being Alex Fitzgerald (founder and CEO)

See excerpt screen grab.

This also explain the lack of IPv6 noted above.

They are being very cagey about their suppliers, which as a new supplier will make many wary. Why not admit on information and sign up pages you are using TTB, it's done Pulse8 no harm who are more expensive.

I wonder who is actually providing the service... does anyone know a subscriber, and can you get their IP address?

In reply to a post by professor973:

They are being very cagey about their suppliers, which as a new supplier will make many wary. Why not admit on information and sign up pages you are using TTB, it's done Pulse8 no harm who are more expensive.

They seem to have been open enough about the use of Openreach and TTB. And I wouldn't expect that being cagey about who is white-labelling the service for them makes much sense, one subscriber IP will tell us a lot.

It proves thay farm customer service out and in the link I provided they categorically claim to use BT and Zen broadband, which is very shifty marketing, especially when there is nothing wrong with TTB, but folks are entitled to know they will more than likely be quietly unbundled!

This is a quoted reply from Jodie at Cuckoo when I questioned their claim to supply BT broadband whe a customer on Trustpilot states they supply TTB,
Quote form Jodie at Cuckoo:-
"We do use the Openreach network however unfortunately there are a few providers that we don't have a porting agreement with (ie. Sky) which means we're unable to bring your landline number across to us. The same would apply to any providers not on the Openreach network."
The number change only applies to Sky and Virgin customers, exactly as stated elsewhere on the Cuckoo site."
Very evasive!