In reply to a post by professor973:

... and in the link I provided they categorically claim to use BT and Zen broadband

I could only find one link you posted above. Is this the link that you are referring to?

https://www.cuckoo.co/help/broadband/how-does-cuckoo...

Yep, scroll down to the "Middle men" that supply the Broadband... All BT, yet customers are being supplied TTB.

In reply to a post by professor973:

Yep, scroll down to the "Middle men" that supply the Broadband... All BT, yet customers are being supplied TTB.

Yes I read all that. But they are naming those companies as examples of companies that operate in that space - NOT as you maintain categorically stating that they use them.

Big difference.

Cuckoo categorically state they USE BT based broadband, on their site AND below a concrete response to my email on the subject!
Quote form Jodie at Cuckoo:-
"We do use the Openreach network however unfortunately there are a few providers that we don't have a porting agreement with (ie. Sky) which means we're unable to bring your landline number across to us. The same would apply to any providers not on the Openreach network."
The number change only applies to Sky and Virgin customers, exactly as stated elsewhere on the Cuckoo site.

VERY shifty marketing.

Edited by professor973 (Thu 14-Oct-21 18:56:37)

DNS and web hosting seem to be with AWS; MX records point to Google's service.

Weirdly, mail.cuckoo.co, smtp.cuckoo.co and pop.cuckoo.co are CNAME aliases to *.secureserver.net - US servers.

Without knowing the context of your enquiry - that reads as a response to you based on the voice number porting capability (or lack thereof).

This doesn't read to me as if they are trying to mislead you, either intentionally or unintentionally as to their upstream and downstream network service providers.

That's my take on on what you've put in front of me and linked. I haven't seen anything that suggests that they are engaging in deliberately shifty marketing practises.

.

Edited by professor973 (Thu 14-Oct-21 20:12:37)

You are reading into things that aren't there. Using Zendesk is not evidence that their support is outsourced.

Customer service certainly seems very good. Most reviewers seem happy with the signup fee in exchange for a 30 day rolling contract and router even if the Wi-Fi is bad.
There is a £20 referral discount available here https://www.nutsaboutmoney.com/reviews/cuckoo-broadband which makes it within a tenner of the Zen £29.99 connection fee, with the bonus of no tie-in and £3 per month cheaper. All in all seems a no brainer. Just a confusing sign up page down to be addressed and confusion on the web between BTW Talktalk and LLU

Edited by professor973 (Thu 14-Oct-21 21:49:40)

Thanks for spotting my error in the URL I gave.