Those speeds seem pretty decent/spot on from the looks of it so that’s very promising to see, also the ping sounds low and great too, around 5ms is a great figure I don’t think I’ve seen that low on any of my connections yet, it’s also good to know the router they supply is decent it says on the website that it’s also Wi-Fi 6 which is good to know for the future as that’s better for Wi-Fi coverage if using that which I probably will be so happy to know that, just been reading on the website and it says they will let you know the guaranteed installation date a couple of days later, seems a little strange as the website is offering me a installation date for this Thursday currently so it seems a little pointless showing that if they then don’t stick too it, perhaps they do most of the time maybe just in certain circumstances they have to change it, is your connection underground or via the pole, it seems mine will be via the pole as they had trouble underground for my area and it’ll be another 12 months for that to be active so they let me sign up and use the pole instead so I can get it quicker as been waiting 3 years as it is, I’m guessing it doesn’t matter if it goes underground or via the pole the connection is still of the same quality, and yeah I’m guessing it’s those same installation workers here as I’ve seen those vans around too, it seems Giganet is definitely up there with the one I’ll probably go for plus I’ve noticed they are offering 3 months free and a 1 month contract at the moment, great to see a monthly contract that’s rare these days most the others I’ve looked at are minimum 12 months.

Yes the router had Wifi 6 (I think its a zyxel something or other, and its not locked down so you do get full admin access to it etc. I can check after work if you want).

Mine is all underground in new ducts that CF installed last year. The whole CF infrastructure in this are is new and they seem to be installing ducts all over the place (not using PIA). But I cant see any difference with a pole installation (other than the obvious risk of tree/the elements damage being higher - but as proven, even underground does not help when someone decides to reverse into the cabinet lol).

The three months free was good and the 1Mo contract I think shows that they have faith in themselves. I don't think you get the 3mo free on the 1mo contract (which is fair enough!). So many these days are 18 or 24mo contracts which I try and avoid!

I changed from vodafone 900 to Giganet 900 and the difference is amazing.

Latency has dropped dramatically. Speeds are very consistent no matter what time of day.
£30 off my first bill for using my own router. Monthly contract. No price rises. ipv6 /48 and /64 Cant recommend them enough.

1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 3 ms 4 ms thn-bn-2.giga.net.uk [37.48.224.7]
3 4 ms 4 ms 4 ms 217-168-248-28.m12solutions.net [217.168.248.28]
4 4 ms 4 ms 4 ms lonap-gw1.thdo.ncuk.net [5.57.80.142]
5 4 ms 4 ms 4 ms te1-51-36.core-rs3.thdo.ncuk.net [80.249.97.72]
6 5 ms 4 ms 4 ms po5-32.core-rs4.thdo.ncuk.net [80.249.97.90]
7 4 ms 4 ms 4 ms pingbox1.thinkbroadband.com [80.249.99.164]

I'm located in Northampton

Speedtest

Edited by jalzoo (Mon 17-Oct-22 10:21:36)

Likewise, in Northampton, massive decrease in latency and all the other bonuses you mention, I took the 12 month plan so havent paid anything yet as ive had 3 months free. Also had to call their support at the start, got straight through and spoke to a normal person who knew what they were doing, unlike when I tried to get help from vodafone.
Great service.

Edited by Rolandrat (Mon 17-Oct-22 11:24:44)

Was your service installed and live on the day of your installation as I’ve just ordered it and they say there coming out Thursday but says in the email that I’ve just got that it can take 2 installations and longer than 2 weeks to install the connection, I assumed when they come Thursday there install the fibre line and I’ll be active the same day is this not the case?.

Mine was a migration from vodafone to giganet, that did have its problems but thats a different story, for my new install few years back it was two visits, one for the outside bit getting fibre cable to the front door, then few weeks later an engineer came to do the inside bits.

I’ve just called CS and spoke to the worst guy ever didn’t have a clue what he was doing and I’ve heard nothing but good stuff about the CS as well, so it could be the case where they install the fibre to the house and then come back, was hoping it’ll all be done on the same day and I’ll be live when they leave, I wonder if this can be the case sometimes where your live on the same day of installation.

It may well be a case that you spoke to a technical engineer, the actual installs are dealt with by Cityfibre and their contractors which for were Kelly Comunications. Anyway not making excuses, it is what it is.
The main reason its two stage is because there may well be problems getting the cable to your door, I had a blockage and they spent hours digging down about 6ft (luckily it was gravel and earth and not driveway), these are people with shovels etc, the second visit is people with fibre splicers and the ONT's etc. This way they know the second visit is going to take a fixed time so they can plan so many in a day.

Just spoke to someone decent who knew what they was doing, my installation date has been confirmed for this Thursday so quite quick and she said the installation should all be complete on the same day as long as there isn’t any issues they run into, my installation will be coming from the pole, I have a toby and underground feeds but there not in use for another 12 months and the poles are active now so they fold be they will do it that way instead so hopefully no obstructions with blockages or anything to do with underground and it’s all done on the same day.

Thats a good result.
Mine was over two years ago now, processes change. Crikey life at 4Mb ADSL, was it that long ago!
Good luck!