Thanks I’ll let you know how installation goes, got 3 months free as well and they said I can leave whenever I like regardless of the 12 month contract as there is no exit fees, not sure if this means I’ll have to pay off the remaining months or not but I’m sure I’ll be happy with it.

In reply to a post by philg:

I've been with Giganet 950 on CF since about march. So far so good - no issues with Giganet themselves. Great speed and low latency.

Had an incident which I had to get support involved in when ParcelForce reversed into and destroyed CF's street cabinet. Giganet were good and responsive on the phone and ticket system. They got CF involved quickly, although it took a little longer to fix than I would have liked (not helped by the extra bank holiday in September) but considering most of the the fibers had been snapped so had to re-blown, it was a bit of a big job and certainly not the fault of Giganet. I will say that I haven't seen any of the promised compensation from that incident yet though (maybe the next bill may reflect it, if not back onto support!)...

Ouchy. That's one of the reasons I'm glad all my Openreach FTTP has ended up underground, much better than street cabs that are a bit of a vandal and bad fortune magnet.

How long did it actually take for them to get you back connected? Did they not provide any kind of backup connection kit?

I think it was 7 (or maybe 8 days) because we had an extra bank holiday in the way and they had to re-blow the fiber from my outside box to the cabinet (otherwise it would have been 2 days I guess).

I still have my pre-fibre virgin business connection as its still in contract and no cheaper to cancel it early. Also Three 4G backup... So they didn't need to provide any thing extra, but i am still expecting (and waiting) to be compensated for the downtime (and a missed appointment by CF engineers - grrrr) as they are signed up to Ofcom's standards - so if/when it happens that should cover more than a months supply. Had I not had backups I would have been shouting louder!

No openreach options around here yet, but I quite like the synchronous nature as I probably do more up stream than downstream on average!

The only issue i came against when switching was Giganet didn't know if Vodafone would cut me off in the Earlie hours of the morning or the very last thing at night so to be safe when i signed up the guy on the phone set my line to go live the day after to save any issues. Turns out that day after is a Saturday and Cityfibre are not open during the weekend so my line wasn't provisioned until Monday morning. Luckily i have a kind neighbour that allowed me to use their Wifi for a few days. Thank god with 3 kids and no internet I'd have been driven nuts.

There does seem to be a bit of a blackhole for migrations, it doesnt seem to be as seamless as openreach products, so much so I actually had 3 vans of engineers out to my house thinking it was a new install even though giganet only needed a photo of the back of my existing ont for the serial numbers etc. I think I was down for about half a day but then I have BT FTTP also so I didnt really notice as my Draytek sorted it all out.
I believe the problem here was Cityfibre themselves not Giganet. I suspect things will get better over time as people are getting to the end of their 2 year contracts and move to different ISP's

I was pretty shocked Giganet have managed to get me a install day literally within a few days of me ordering, I did look at a few other providers and when it come to install day they was all 8 days and further so hats off to Giganet there not sure why they could get it done much quicker which I was happy with as get it sorted before the weekend, been told it should all be sorted on the same day as well as I’ve read a few things about them bringing the cable from the pole to the house and then leaving the inside part for another day, the person on the phone said that shouldn’t be the case and must installs get completed on the same day.

Pleased to hear your experience of the ordering process has gone well so far (ours, from the nearest telegraph pole, only took 45 minutes from the Kelly Communications engineers arriving to being live, although they did miss the first appointment and turned up 3 days later. Giganet were helpful in getting another booking quickly).

Our connection works as advertised but I'm not sure about the jitter (I have one particularly demanding application, playing live in an online band, where even slight jitter can be audible). Jitter on Giganet FTTP is a bit worse than on our old Plusnet FTTC connection. I'm using the supplied Technicolor DGA4134 router, which apparently has some kind of built-in QoS, and bufferbloat test results are pretty good but not perfect. Link to separate post with BQM graphs here: https://forums.thinkbroadband.com/bqm/f/4723464-fttp...

Has anyone else on Giganet/CityFibre tried the Broadband Quality Monitor, and if so what results did you get?

Edited by Stargazer99 (Tue 18-Oct-22 22:44:29)

Yeah it seems to have gone well so far I’m just hoping the install people arrive when they should and the appointment isn’t delayed, there is 2 poles near my premises one that is quite close but has a tree near it which is covering the pole to some extent and then another which is much further away but with nothing in the way of it, I’ll be interested to know which one they use on Thursday, the closer one is preferred for me but I’m not sure if they’d need to cut leaves away and if they can do that or not as it’s only a few leaves in the way of the cable coming from that closer pole.

Edited by tomxlisa (Tue 18-Oct-22 14:50:25)

In May this year I followed one of your posts in a different thread (https://forums.thinkbroadband.com/vodafone/t/4712646...) with:

"You are going to worry yourself into a nervous breakdown before we get to the end of this saga. You really should just step back, chill and let it happen when it happens."

May I offer the same advice about this topic?

Don’t worry I’m fine in reality and it’s good to talk but thanks for the advice.