EDIT: The router Giganet supply is the Technicolor DGA4134 (my WIFI AP's are zyxel excuse the foggy head!)

Is the router a good one then does it have great Wi-Fi coverage as they said it does and said it’s a great spec router but I’m guessing they would say that wouldn’t they, but yeah it’s underground for here but there’s delays with that so agreed with me that I could go via the pole which is already activated as I have ones nearby, just hoping they can go from the closer pole but there’s a tree by it with leaves and that round it, not sure if that will stop them at all, also with the contract I wanted 1 month but they said the 12 month one with the 3 months free is pretty much a monthly one too as you can leave with no exit fees and 30 days notice, this didn’t make much sense to me but didn’t question it as I’ll probably be with them a minimum of 12 months anyways, but to me it sounded like I was signing a 12 month contract not a 1 month one but I’m not sure.

Are these the T&Cs you've signed? https://www.giganet.uk/wp-content/uploads/2022/08/Gi...

This seems very badly worded to me, because the intent of the term "Minimum Service Period" is unclear.

2.2 The Service will have a minimum period (“Minimum Service Period”) which could be as short as one (1) month or as long as twenty-four (24) months. This Minimum Service Period will be made clear at the time of ordering.

Sounds fine so far.

2.3 The Minimum Service Period does not affect your right to cancel under clause 4.2

Clause 4.2 is only about cancellations during the cooling-off period, so that's fine.

2.2.2 We do not charge early termination fees should you decide to cancel during the Minimum Service Period.
...
4.4 After installation – your Services will end a minimum of thirty (30) days’ after you inform us of your wish to cancel.

But in that event, could they still charge you for the remainder of the Minimum Service Period you have signed up to, arguing that's what a "Minimum Service Period" implicitly means, and without this being considered an "early termination fee"?

I'm sure they can't: but if not, I can't see what possible purpose there was for introducing a "Minimum Service Period" into the contract in the first place. 4.4 doesn't appear to make any distinction between cancellations received during or after the MSP - it says at any time after installation.

If you migrate your service to another OR-based FTTP provider, they may charge you for 30 days beyond the migration date, or the date they received the notification from the gaining provider, whichever is sooner. However this also applies whether or not you are within the MSP.

IANAL but on balance, it reads to me that Giganet are obliged to provide you the service for the duration of MSP at the agreed price, but that you are not obliged to take it for the whole term. If true, this is very much in your favour. But it shouldn't be necessary to dissect a contract like this to understand it!

I did query it but I didn’t really go too deep into it as I know I’ll be happy with them I might give them another call today to try and get a better explanation on the contract term, I think it’s 12 months but you can leave with 30 days notice, it would of been a 1 month contract but I think it’s 12 if they give you the 3 months free, I think they’d charge me for the remainder of the 12 month contract if my understanding is correct, but I’ll phone them later to get this clarified.

You can find more information about their network here:

https://www.giganet.uk/network/

Cityfibre installation didn’t go too well, they turned up 2 hrs before the time slot I picked but went ahead with it even though it was inconvenient, couldn’t have the ONT/router in the room I wanted it so had to go in another room next door just so they could continue with the installation as they couldn’t bring the cable over the porch apparently, anyways once installation was finished they come in and tell me the pole has no light and they don’t know when it’ll be fixed, there gonna update me, wasn’t impressed with the whole process at all, why didn’t they check there was no light before starting the whole installation, just my luck.

Edited by tomxlisa (Thu 20-Oct-22 16:16:32)

Sorry to hear that, Usually before an area goes live it's tested and confirmed working before anyone can place an order. But it sounds like the City fibre engineers are living up to their terrible reputation ( Check their Trustpilot ). It wouldn't surprise me if their testing equipment was faulty. They always seem to take the "We can't be bothered" Approach, If I were you i would walking around your street with your phone and see if there any Vodafone1212121 (example) wireless networks if there is you'll have a good idea that the engineers are full of rubbish and their is light.

Basically there is 2 poles one further away from me and one quite close, they picked the close one as it’ll be easier for them and where they wanted to install it, I said to them is it live that one they said yeah it is, anyways installation went ahead and then they come in and say all done but there isn’t a light on that pole so you can’t use the service and we don’t know when I’m like for real, was pretty much lost for words, I said didn’t you check this before starting works they said yeah but you said you wanted it from the closer pole so we carried on with the works (which I never said) I was like so you’ve installed basically for no reason they was like yeah they wasn’t very professional at all bunch of young lads wasn’t impressed, they said the other pole has light, anyways they come back afterwards and tell me there isn’t light on the other pole either and it’s a temporary outage, this all smells like bull [censored] to me, since then leaving I’ve had a phone call to say that a engineer will be out tomorrow to fix the issue but I really don’t see it getting fixed from what I’ve read on the internet it can be a big job?.

Are you saying the Cityfibre engineers when they turn up pick the pole/port that your service is going to be connected too? I believe on Openreach the port is pre-allocated but only port 1 on each CBT is tested during the commissioning phase so that can still leave a dead port on the go live date if its a '1 stage' install.

Edited by deleted (Thu 20-Oct-22 18:09:48)

Pretty much if that’s my understanding, they come out and just said yeah we will go from that pole as it’s closer and then connected it up, they said they checked if it had light before they connected the cable but chase they had drilled the hole on the house went ahead anyways seems very shambles to me, they have been in contact though and said someone is coming out tomorrow to fix it, hopefully, but from what I’ve read online since them leaving no light can be a big job and weeks until fixed, (Just my luck).