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Standard User poppadum
(newbie) Sat 01-Apr-23 13:42:12
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Re: Giganet (CityFibre): really poor experience


[re: philg] [link to this post]
 
In reply to a post by philg:
Having said that, I've had static IPv4 since I started, no issues with that, and never seen any CGNat (that would also be a deal breaker for me!)

Indeed, I can't believe they think CGNAT is at all acceptable on a premium package. Apparently they can't give me a static IP because I'm on "network 2" not "network 1", and they can't move me to network 1.

In reply to a post by philg:
make more use of IPv6 now too (I run several servers at home and the IPv6 option is handy as they don't offer
any more than 1 static v4. Just a shame IPv6 is so under utilized in this part of the world!

Agreed, I'm more than happy to use IPv6 and I do, but some sites are still ipv4-only.

In reply to a post by philg:
6 Months ago I'd have recommended Giganet (in fact I did here several times) but I'm not sure I would now. I'd also be wary of Zen - they are not free of issues either (it was a close call for me) but they had (have?) some weird PPPoE balancing/routing issues, so be sure to check out the forums here before deciding!

Thanks, I will check it out.
Standard User poppadum
(newbie) Sat 01-Apr-23 13:46:15
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Re: Giganet (CityFibre): really poor experience


[re: amiga_dude] [link to this post]
 
In reply to a post by amiga_dude:
Is one those things with is silly for them not give that information. I never tryied to packet capture it, If can get by packet capture then it is not really secure data.

How did you do this?, other would be intrestred (me especially)!

I enabled the PPPoE server on my pfsense firewall and connected the Giganet supplied router to it. Then I enabled pfsense's built-in packet capture, let it run for a few minutes, and then used Wireshark to analyse the capture file.
Standard User poppadum
(newbie) Sat 01-Apr-23 13:52:20
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Re: Giganet (CityFibre): really poor experience


[re: pluralist] [link to this post]
 
In reply to a post by pluralist:
Presumably such power users should be on a business tariff anyway? With different Ts & Cs and facilities.

Really? People shouldn't expect to be able to make full use of their internet connection to do all the things a proper internet connection is capable of? In that case, why even offer a 1gpbs package at all if they only want casual users as customers?


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Standard User pluralist
(knowledge is power) Sat 01-Apr-23 15:17:55
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Re: Giganet (CityFibre): really poor experience


[re: poppadum] [link to this post]
 
I expect it depends on whether or not they also offer business packages. Most providers that do state specifically in their SOHO Ts & Cs that business use above Home Office levels is not allowed.

My previous post was to some extent prompted by your own opening post: "... so I'm stuck with a connection that's not reachable from the internet side via ipv4, so my home backup server is unreachable for some clients".

You are a customer of theirs, so easy enough for you to check your Ts & Cs, and let us know wink smile.

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.

1) Modern politics: The art of being the best liar.
2) There's many a slip 'twixt cup and lip.
Standard User jchamier
(eat-sleep-adslguide) Sat 01-Apr-23 17:25:39
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Re: Giganet (CityFibre): really poor experience


[re: pluralist] [link to this post]
 
In reply to a post by pluralist:
Presumably such power users should be on a business tariff anyway? With different Ts & Cs and facilities.

Why, because someone know more about the internet than using it for social media they should pay more (for faster fix times, and a different helpdesk) than others? I really don't get your logic.

VM back in the days of NTL tried to charge anyone using VPNs they should be on a business plan, until they risked losing about 50% of their customer base. They quickly backed down.

Most "business" use is LOWER data transfer (and hence cheaper for the provider) than DOMESTIC use. Home users watch streaming TV in UHD for hours.

23 years of broadband connectivity since 1999 trial - Live BQM
Standard User Rhynchelma
(regular) Sat 01-Apr-23 17:44:44
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Re: Giganet (CityFibre): really poor experience


[re: poppadum] [link to this post]
 
In reply to a post by poppadum:
In reply to a post by philg:
Having said that, I've had static IPv4 since I started, no issues with that, and never seen any CGNat (that would also be a deal breaker for me!)

Indeed, I can't believe they think CGNAT is at all acceptable on a premium package. Apparently they can't give me a static IP because I'm on "network 2" not "network 1", and they can't move me to network 1.

In reply to a post by philg:
make more use of IPv6 now too (I run several servers at home and the IPv6 option is handy as they don't offer
any more than 1 static v4. Just a shame IPv6 is so under utilized in this part of the world!

Agreed, I'm more than happy to use IPv6 and I do, but some sites are still ipv4-only.

In reply to a post by philg:
6 Months ago I'd have recommended Giganet (in fact I did here several times) but I'm not sure I would now. I'd also be wary of Zen - they are not free of issues either (it was a close call for me) but they had (have?) some weird PPPoE balancing/routing issues, so be sure to check out the forums here before deciding!

Thanks, I will check it out.


When they say that the "can't", in the vast majority of cases it mean "won't" or "cba".
Standard User candlerb
(knowledge is power) Sat 01-Apr-23 18:46:36
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Re: Giganet (CityFibre): really poor experience


[re: poppadum] [link to this post]
 
In reply to a post by poppadum:
I'm more than happy to use IPv6 and I do, but some sites are still ipv4-only.


Replace "some" with "almost all".

Even the BBC haven't enabled their website for IPv6. Nor have technical journals like The Register. They ought to know better, but they just CBA.

So at the consumer side it's not really a choice between IPv4 and IPv6: it's a choice between IPv4 only, or IPv4+IPv6.

The latter is more work, but has the advantage that you can bypass the provider's CGN box when talking to those sites which *do* allow access over IPv6 (e.g. Google/Youtube, Netflix)

To run a pure IPv6 network to reach the Internet you need access to a NAT64 box, and there's only one ISP I know of which provides that (AAISP).
Standard User jchamier
(eat-sleep-adslguide) Sat 01-Apr-23 19:15:46
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Re: Giganet (CityFibre): really poor experience


[re: candlerb] [link to this post]
 
In reply to a post by candlerb:
To run a pure IPv6 network to reach the Internet you need access to a NAT64 box, and there's only one ISP I know of which provides that (AAISP).

I understand EE's mobile network does that as well (pure IPv6 to end users, but with access to the v4 internet)

23 years of broadband connectivity since 1999 trial - Live BQM
Standard User poppadum
(newbie) Sat 15-Apr-23 06:38:54
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Re: Giganet (CityFibre): really poor experience


[re: poppadum] [link to this post]
 
Thanks for the recommendations everyone. In the end I decided to bit the bullet and go with AAISP which will mean spending a bit more than I was originally going to, but for the (I hope) reliability and support worth it for me.

Migration itself was a bit of a pain as I had 48+ hours of no connection at all, but that was a CityFibre issue. Back up and running now smile

AAISP via CityFibre 1G
previously TalkTalk FTTP, Plusnet FTTC, Plusnet ADSL, Demon dialup
Standard User jpm
(experienced) Sat 15-Apr-23 11:34:15
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Re: Giganet (CityFibre): really poor experience


[re: jchamier] [link to this post]
 
If you're interested then this presentation covers a lot of this

https://indico.uknof.org.uk/event/38/contributions/4...
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