So hit my first blip with Be-Fibre tonight. Noticed that streaming was a bit laggy so ran some speed tests and speeds were down to between 3 and 6 Mbs down and up. Packet loss also being seen of between 8 and 15%

Am checking with a neighbour, also on be-fibre in same cab to see what he's getting.

Reboot of router and ONT did not improve things. Will check again in the morning to see if it resolves itself.

Hi Mikey,
Not sure where you are but I’m in Hadfield. I have been seeing slow/laggy internet for the last week or so. When I run MTR tests I like you see packet loss as soon as I hit BeFibre’s Network. My packet loss varies between 10-30%. I raised a ticket with them this morning about this issue but not had a response yet. I’m glad I kept my FTTC which is rock solid.

Edited by jw65201 (Tue 08-Aug-23 22:54:32)

Forgot to mention the packet loss seems to be apparent from early evening until midnight.

Getting exactly the same issue. Connection is perfect during the day, slows down to a crawl at night.

Are we being throttled?

I've recently become a BeFibre customer after my previous ADSL contract expired and I saw their £29/500Mb deal (though now upgraded to £30/900Mb), and also based on the feedback in this thread. And though he doesn't know it, I'm also one of mikeycrawford's neighbours (I recognised the photo of the new fibre cabinet he posted).

After the ONT installation and having to wait an extra two days for the router to be delivered, I'm online but the speeds aren't quite matching my expectations: I've done a good few tests on speedtest.net, and while I can mostly hit 850-930Mb down, I struggle to get more than 500-600 up - is this to be expected for a new connection? I've also had big issues this evening with up and down speeds (under 1Mb up).

And do BeFibre do any shaping on torrent traffic? I've had mixed results with downloads.

In reply to a post by sicjoke:

Getting exactly the same issue. Connection is perfect during the day, slows down to a crawl at night.

Are we being throttled?

I would have thought that you are suffering from contention arguably due to inadequate backhaul. Complain to BeFibre and see what response you get.

Speeds slowly began to improve from 11pm onwards. 8Mbs, 15Mbs, 20Mbs. Was seeing full speed again by about 11.30pm albeit some small packet loss (1.5%).

This morning, full speed still and no packet loss.

So it resolved itself, which is good.

My experience would suggest that the speed will drop again during peak hours. At least this is is what's happening to me.

During the day I am getting a comfortable 850Mbps both ways. After 6pm it starts dropping until it becomes unusable (less than 5Mbps up and down).

I emailed their support 2 days ago and am still waiting on a response, which itself isn't brilliant. I have asked them directly if this is a result of throttling during peak hours or if their network is unable to give me the speeds I pay for.

Glad i've seen this.

EXACTLY the same issue for me. Been back and forth a few times

I sent off a load of evidence this morning that i gathered last night, including massive amount of packet loss being witnessed

Summary of what i found: (i also sent a ton of screenshots)

16:03 - Speeds nice and fast, as they are all day. No issues whatsoever
18:07 - Speeds beginning to drop
18:32 - Speeds dropping further
19:32 - Speeds and performance have nosedived. Service unusable 8% packet loss over 100 hops. Issue
20:17 - Speed and performance continuing to be abysmal. Service unusable 8% packet loss over 100 hops. Issue
21:15 - Speed has dropped to a magnificent 3mbps down and 2mbps up. Service absolutely cant be used now. 29% packet loss!!!!!
22:07 - Speeds continue to be poor and service continues to be unusable. 18% packet loss
23:35 - Service has begun to ramp back up and be close to normal. Packet loss no longer an issue (although 1% seen)
07:00 - Service back up to 100% speeds, no packet loss, no issues


Their response was this, so hopefully now being sorted for all

Thank you for sending these over.

This morning we have been made aware that there maybe an issue that is ongoing across the network.

We are looking into it as a priority. If we need any more information we'll be in touch otherwise we'll resolve asap.

We appreciate your patience while this is investigated.

Edited by mrpands (Wed 09-Aug-23 12:53:58)

Update to this one

Night and day tonight compared to the last 3 or 4. No issues whatsoever....so can only presume they fixed it. Hoorah!

Kudos to them for fixing so quickly