Anybody else had a total internet drop out via IPv4? It started for me about 30 minutes ago - lights on the ONT are green (and still green post-restart) but I'm not getting an IPv4 address on the Linksys router troubleshooting page. Doing some testing and I have got an IPv6 address and have got connectivity using that (on my few devices configured to use it).

edit: of course, immediately after posting that, IPv4 connectivity returned. I have to say I've never had these speed issues or dropouts with previous ISPs.

Edited by Matt99 (Thu 10-Aug-23 00:39:53)

Hi
Sadly I'm a Be Fibre customer as well, and suffering with the early evening very slow speeds.
Normally get close to 720mb and am lucky to over 5mb after 9pm, reported it last week on 2nd August, get a reply 5days later, then it happened again Tuesday night so rang them yesterday morning, and started saying there wasn't an issues then yes we are aware of some slow speeds lol
Got to say in my 12 months with BeFibre, I have never had so many problems and dropouts.
Support are close to useless, they replaced the adtran router due to constant dropouts with another adtran but sent it out with the wrong firmware installed, then support couldn't do anything cos they couldn't see the router, yet another day of service lost.
Reported them to the ombudsman yesterday, as they clearly have no intention of dealing with my ongoing complaint which was lodged back in December 2022, and promised to be looked at after they installed the new linksys router, but still after regular reminders, nothing since January.
I've had problems from day 1, non uk ip addresses leaving all streaming apps not working and some gaming too. I even got the same ip address from day 1, again 6 months later with the same problem.

Never had so many problems in 20 years of having Internet services, all problems from the other ISPs are dwarfed by the problems in the first few months let alone the first year.
Roll on leaving day

I've had the linksys since March this year. They don't provide any extra nodes, but they may do in the future lol

These last few nights with the slow speed issues, accessing the router with app or webpage takes forever.
The UI is terrible, much better features on the Adtran, but the linksys seems to have less wifi coverage but far less drop outs, shame they don't want you to use your own equipment, and being that I really don't like the linksys, I won't be buying any of their units or nodes.

I'm sorry for link quoting or whatever, I've never used this site before and just created an account to post as this thread popped up for me in my searches and I sorted something that other people may find of use.

Like a few in the thread, I suffered with extensive packet loss and poor performance. I have an Adtran also but with the GPON module installed. I decided to order a Mikrotik Hex S to replace the adtran as I was sure this was the issue (and support was basically non-existent)

To get this working I had to (some steps here may not be necessary but this is what I did):

Set SFP1 to automatic (dhcp).
Set SFP1 MAC to that of the Adtran.
Added VLAN10, bound to SFP1. (I found that I needed VLAN 10 using the packet sniffer tool and a hex decoder, looking at the rx packets)
Disabled the SFP1 entry in the interface list tab.
Added VLAN10 as a WAN list.
Added a DHCP client on VLAN10.
I had 5 minutes or so of rebinding DHCP addresses but now 20+mins in the connection has been solid.

Had it installed on the 9th. An hour later it completely dropped. Not had anything since, even though the lights are all on, nobody is home.

I've had it installed this morning. It took the engineer a few hours to install the ONT but it's a very tidy job, so no complaints there.

I'm happy to say I got the Linksys router and the engineer told me that they're putting new customers on the Linksys now.

I've been able to get 945 download and upload even on Speedtest.net, although that varies a bit. The engineer claimed the speed test on the Linksys which talks to their kit is more accurate, which is nonsense, but I get good download speeds out of it so no complaints yet.

I took a cable out of the Linksys and put it in to the WAN port of my Ubiquiti kit and it's been smooth sailing so far. I also wired my PS5 directly in to my UDM and that got around 730 which is much better than I had before.

I've spent most of the day on a desktop running on Wi-Fi until I can get some ethernet to my office so I haven't really tested the full 900 but I've been running a ping from UptimeKuma and haven't seen any dropouts yet.

I'll report back if I see any issues, especially the congestion in the evenings. I think I'm one of the first customers in this area so it'll be interesting to see if it is a nation wide issue which I see straight away, or if it's more down to local contention.

sorry to say be-fibre is terrible at the moment

IWe had our BeFibre fitted last Wednesday. Ive had/and have a few issues.
Instalation went well, with the engineer telling us what he was doing. MY issues lie with the Linksys Velop.
I cannot set a static ip as it refuses to use the gateway address assigned (192.168.1.1)
Cant port forward to set up our game server
Wifi seems to only want to link with certain items. I can link fine with my phone, tablet and ipad, but not our ps4 or my grandson's pc. I hope it will be something simple but I suspect a problem with the Velop.
On the wifi side of it I think the problem is linked to whether we are using 2.4GHtz or 5. Suggesting this as the PS4 uses 2.4 where as my ipad is using 5.

Hoping we will get some resolutions tomorrow. Apart from those niggles, the speed is a terrific improvement on our BT line.

In reply to a post by AntoynVW:

Cant port forward to set up our game server

Worth double checking you are on a public facing IP address and not CGNAT? I do not think port forwarding works with "local" CGNAT ip address.

Going off the replies above it is not clear if you get a normal public dynamic IP address as standard or you are provisioned on a CGNAT ip address. It seems to be pot luck.

Not really a solution but are you forced to use the provided router could you swap to something that works a bit better for your circumstances?

Judging from the fact I cannot ping the ip from outside my network, Im assuming its CGNAT. Ive asked them for a static ip so that should be active in a couple of days.