Statistically the FTTP connection from the exchange to the home is more reliable than a FTTC connection.

However, as Zzoomm is a relatively new provider and a relatively minor player there is likely little in the way of stats for how their service itself performs. You may have just been unlucky and got hit by a freak incident early in your contract - or Zzoomm might be a poorly designed ISP - only time will tell.

But, whilst Zzoomm don't sell non-FTTP products if they did then FTTC would have been affected exactly the same as the FTTP was - it was a problem in their back end network not in the FTTP connection.

In reply to a post by witchunt:

You moved from a relatively mature network on an established provider to an new network with a provider that had very little established record.
I don't think FTTP is the problem but rather the rest of your providers network connectivity.

FTTP is a new network no matter who I go with. I thought if I have to move from FTTC then I may as well go for a network that is on paper better than openreach network, also gets away from Openreach.
Looking at Zzoomm's status page,there seems to be a lot of scheduled maintenance. the was one this morning

This below was the reason that we had no internet.

Unplanned outage
Resolved - We are aware some customers have been experiencing problems accessing the internet since 05:42 this morning. Engineers diagnosed a problem getting internet addresses and have implemented a fix and all services should now be as normal. If you are still experiencing issues, please contact contact care on 033 33 11 99 33, or via [email protected]. We apologise for any inconveinience this incident has caused.

Getting internet addresses? Never heard that one before.

I don't know the more we rely on these things and the more we do online i think sometimes it is a bad idea.
I can understand why a couple I know don't bother with any of it, don't even have mobile phone in the house, still watch a CRT TV, but had to get a set-top box which I helped with. They pay by cash and no debit and credit card, and they seem less stressed than most people I know.

In reply to a post by ian72:

Statistically the FTTP connection from the exchange to the home is more reliable than a FTTC connection.

However, as Zzoomm is a relatively new provider and a relatively minor player there is likely little in the way of stats for how their service itself performs. You may have just been unlucky and got hit by a freak incident early in your contract - or Zzoomm might be a poorly designed ISP - only time will tell.

But, whilst Zzoomm don't sell non-FTTP products if they did then FTTC would have been affected exactly the same as the FTTP was - it was a problem in their back end network not in the FTTP connection.

Hopefully they will improve, or maybe I should have taken more noticed of the reports from people on Facebook. I thought it can't be that bad. the reviews were mixed, but most were good.

I have little choice but to stay unless they get really bad, this is why i prefer short contracts and not the silly 24-month ones that seem to be the norm now.

when it is working properly it is superfast, not that I need superfast broadband, but it did come in useful to send some files to a mate late last night, well early this morning, they have 1Gb/s, so got the speed to receive
We will wait and see, but it is difficult to recommend a service that don;lt seem to be reliable and i do want to recommend them,

You are missing that FTTP in this case is just the connection from the exchange to the house and whilst it is new it isn't really new technology.

The part that failed for Zzoomm wasn't the "new FTTP" it was their back end (network connectivity within the ISP network). With other established suppliers that back end has been in place for years and is the same back end for FTTP as for FTTC or ADSL. Even the established suppliers get issues in that back end at times. FTTP is the "last mile" connectivity and is not where Zzoomm had an issue.

The problem "getting Internet addresses" is either to do with the ability to hand IP addresses to the end user network (which in a LAN would be DHCP type services) or was to do with the ability to convert a domain name to an IP address (DNS).

Hopefully they will improve over time. More likely is that they will be bought by another network and folded into their services which if done right would provide a larger ISP that is more resilient.

Only time will tell if you made a good choice switching to Zzoommmmmmmmmmmmmmmm.

The outages you've seen have nothing to do with the last mile being full fibre, its about you being with an altnet who may not be that good at the moment on their back end. If you had switched from Openreach FTTC to Openreach FTTP you would have probably seen the same (or better) reliability that you've had for many many years.

Even if I had altnets available to me I don't think I would switch until I could see they were reliable over a longer period of time.

Edited by PCJM40 (Wed 27-Sep-23 09:39:49)

In reply to a post by zyborg47:

I don't know the more we rely on these things and the more we do online i think sometimes it is a bad idea.
I can understand why a couple I know don't bother with any of it, don't even have mobile phone in the house, still watch a CRT TV, but had to get a set-top box which I helped with. They pay by cash and no debit and credit card, and they seem less stressed than most people I know.

This is my current concern with Sky Stream, what happens when your broadband goes down, at least with it via the Astra satellites it still works when your broadband doesn't.

I assume your IP stream will stop. If it's very important, think about a backup ISP for redundancy. There are several Routers on the market that will fail over to 4G if the main circuit goes down.

Edited by Adduxi (Wed 27-Sep-23 10:32:33)

In reply to a post by PCJM40:

This is my current concern with Sky Stream, what happens when your broadband goes down, at least with it via the Astra satellites it still works when your broadband doesn't.

Sky Stream and the new Freely thing that will look eventually to replace the aerial TV transmissions ... as it uses a lot less electricity, and hence helps with the nations move to Net Zero by moving to internet. Sky Q is still available of course.

See Thinkbroadband news for info on Freely:
https://www.thinkbroadband.com/news/9705-freely-is-m...

Edited by jchamier (Wed 27-Sep-23 10:40:07)

FTTP is a new network no matter who I go with. I thought if I have to move from FTTC then I may as well go for a network that is on paper better than openreach network, also get away from Openreach.

you seem to have missed the point. It's not FTTP that is the cause of your problems apparently, but rather the rest of your providers network/connectivity. Longer established providers may have more resilience on their networks .