Im in Hanslope so not far from you. I wonder if it's all linked to the same peoblem?

Hartwell - Northamptonshire is getting the same. I am currently down to 10Mbps from 500! On my old broadband I could easily watch 4K content in rush hours, Gigaclear defeats the purpose. I just started to log the speeds, but his is how last 24 hours look like link
[image]https://nextcloud.centrumdowodzenia.co.uk/apps/shari...[/image]

What software did you use to log that please?

Interestingly my speed seems fine (or at least not as bad as that), it's just the loss that kills it: https://www.speedtest.net/my-result/d/587159157

As far as I can see, my speeds are unaffected too. At least using a speed test. I do get weird issues from time to time, that I'd put down to a drop in bandwidth. Like pixelating on demand content and slow web page loading and/ or searches.

Whether it's related or not, recently Teams calls have been dire and on a solid 400Mb/s down/ 460Mb/s up line, with 6ms pings to the well known sites, that's just not what you'd expect.

I PM'd the chap above, who works for Gigaclear but, no response yet. I'll raise a complaint with then now too.

Paul

Edited by KryptonKid (Tue 03-Oct-23 23:08:28)

He got in touch with me and I presume pushed it up the chain - if you can't get anywhere with the CS team ask for a complaint to be raised, the guy above works in their development team if I recall so all he can do is pass messages along, although I appreciate his willingness to help (seems lacking at GC!)

I'm about 2 miles from you and suffering the same issue with GigaClear. No packet loss till around 16:00 , then 10 to 20% packet loss all night. Sometimes worse, last night was really bad.
Seems funny that the connection is fine till the system is loaded with more users ( kids get home from school at 16:00 and prob stay online all night till midnight )

Yep that's undoubtedly no coincidence. They've presumably got a capacity shortage somewhere, which is causing congestion or resource contention. It was OK up until a couple of weeks ago, which makes me wonder whether they've got a faulty link that's causing a pinch on the remainder, or if they've perhaps made a change that's messed something up.

This morning I was told (again) that they don't see any loss on the connection between the POT and my NTE. Which isn't a surprise, as I suspect the problem is further back in the network, as it's not just my connection that's affected. Getting them to look at the right thing is surprisingly hard, but I'm still pushing back.

FYI here's a record of my packet loss over the past week: https://pasteboard.co/yvIWuOcaWoTF.png

To kick this off with them, did you just raise a support ticket? I've not raised one yet but, intend too and I wonder if we all mirror each others complaints, we may get more traction?! Wishful thinking I know, given what seems to be the same experience from their CS, had by all of us.

There was me thinking moving to a full fibre solution, would see all my broadband woes evaporate.

For what it's worth, I think my opening post stated this all started in September. Looking back and I've been with GC for coming up to 3 years and monitoring the line for much of that, as far as I can see, there's always been a packet loss issue at these times on my connection. However, it's gone the odd day of bursts of this level, to this level every day at the same time from September 18th.
It's clearly not a local issue either, given our proximity to each other.

Paul

In reply to a post by kakariko:

Just sharing a message I've recieved from the Executive Support Team:
"As of yesterday (02/10/23), our Network Operations Team have created a parent case for all affected customers such as yourself as they are currently investigating the ongoing issue further as there may be a fault between two cabinets which is causing the issues you are unfortunately experiencing.

Our Direct Labour Team have been made aware of this new parent case by our Network Team as they may need to schedule a service appointment in order for some engineers to physically attend your cabinet to investigate further and address any faults identified.

I am hoping that we will have further updates from our Network Team and Direct Labour Team by Friday (06/10/23) at the latest."

I'll share any updates I get regarding this here.

Missed this yesterday but, that's great news. I'll open a ticket today.

Paul