I don't want to say anything but on mine so far so good, normally would be starting to drop around this time...

Is anyone here from Calvert? Does anyone know if the fix they did elsewhere would've also fix it in my area. Due to the fact that we all seemed to get the packet loss problem at the same time

Edited by Charlieh94 (Thu 05-Oct-23 17:58:17)

Knocking on wood as I type this but it's looking pretty promising, zero percent loss on any of the lines I'm monitoring. I'll post on Facebook to see if anybody else has a positive experience tonight.

Still getting major packet loss in Calvert Green

Fixed here in Silverstone - 6 lines I'm running BQM all showing zero loss.

Sounds like multiple issues then, have you raised a ticket etc?

How do you do that?

Fixed here in Deanshanger too.

Anyone still having a problem may be on a different part of the network where they may have the same issue that hasn't been detected yet (they only realised about this problem due to our reports). Anyone in that position should call up customer operations. Hopefully they've learnt some lessons about triaging this type of issue and will find other problems more quickly!

Hopefully they can get some bloody monitoring going!
Charlieh94, if you call them on 01865 591100 and speak to customer operations they can get a case going for you.

In reply to a post by kakariko:

Fixed here in Silverstone - 6 lines I'm running BQM all showing zero loss.

Sounds like multiple issues then, have you raised a ticket etc?

Mine too. And I may be imaging it but, my web browsing seems generally snappier this morning.
Also, on my benchmark line speed tests, I've gained 6Mb/s on the downstream. So it's all win for me.

Thanks to @kakariko for making some noise about the issue in the first place and @ah123 for getting the fix over the line.

Paul

Edited by KryptonKid (Fri 06-Oct-23 09:23:38)

Gigaclear are currently installing their network at the end of my road. I've been considering them once it's available but this thread doesn't inspire much confidence