Our connection (and neighbours) is down again - 3rd time in the couple of months. Last were resolved within a few hours without (me anyway) reporting. I've contacted support this time as it's been a few hours.

There's no status page and beFibre aren't on downdetector yet - though several neighbours have it now so at least it's easy to check its not an equipment fault. Hard to gauge the scale and frequency of outages though which is a concern.

Speed/latency is good 850+ <20 when it does work.

The Linksys Velop is basic but OK - loses about 50% signal per brickwall so we've setup (cheap tp-link not Mesh) extenders to handle 2.4 & 5Ghz central in the house for the upstairs/rear - limited to around 150, but that's the extender really - the Mesh are pricey. My home office is wired.

It's the only FTP provider here and quite cheap, but on reflection I'd have kept a copper line up (I had two before) with cheap ADSL for backup - as mobile data charges are racking up for work.

Mine was down too. Tried phoning them but got 'please call back later'! Not good enough! It came back up at 9am.

The was a complete outage in Worcester (WR3) this morning. Not sure if the others mentioning it here are in the same postcode area.

Luckily someone mentioned it on our local Facebook group so I then knew it wasn't just my equipment. It cam e back up just as I got back from the dentist and was considering having to travel to the office for the day so the timing couldn't have been better. Got a text from them as well apologising for the outage.

They could really do with some sort of service status page on their website though. It would benefit them as well as us because they would have so much of an influx in customer service calls during such an event either.

I thought it was more than just me as I can normally see a neighbours SSID, but that wasn't showing either. They seem to have handled the issue well, it's the communications with customers that I have a problem with. If I know what's going on, I'm more disposed to be lenient. This is where they need to learn from the likes of Plusnet. And I agree with you totally. King regards, Geoff.

I got a text from a neighbour (Be-Fibre subscriber) on the 12th around 7am asking if our internet was down. When I checked (around 8am) it was working fine so unclear if only some users were affected and others not.

Are you in the Worcester area?

Shrewsbury

Almost certainly a totally different issue. Do you know of other people in the area having the same problem?

Hi everyone,

[Moderators - please let me know if this needs to be posted in a new thread instead of here]

I'm new to this forum and not yet signed up to Be-Fibre - but I got a leaflet through my letter box saying Be-Fibre was now live on my street. My existing contract with Plusnet ends in December and Be-Fibre would cost less for FTTP than FTTC from Plusnet. Setting up FTTP and then (once its working) porting my Plusnet landline to VOIP with A&A seems like the best way to avoid the possibility of losing my landline number, and having both Plusnet alongside FTTP for a month or two gives me time to sort out any teething troubles.

My only other FTTP provider is Virgin - but having experienced their price increases and service (through another family member) I'm not inclined to go to Virgin. The other option is to pay a higher price to stay with my Plusnet FTTC/landline until they force me to move to VOIP.

So, I'm considering joining BeFibre but I'm worried about the posts about poor speeds in the evenings. I can't seem to get a handle on how prevalent this might be and how serious or long-term an issue it is.

So:

1. Have any of you NOT experienced serious speed problems in the evening?

2. For those that have experienced serious speed problems, how often have you had these problems and for how many weeks? Do you still get enough speed to stream something like Netflix on a single device and to browse the internet? Have the problems been fixed and if so how long was it before they were fixed?

Everyone - if you're willing to indicate what area you're in and how long you've been with Be-Fibre (and what speed package you have) that would be helpful - I'm wondering if the problems are limited to certain areas, or certain packages, if problems are eventually fixed, and if the problems start to happen after people have been with Be-Fibre for a few months.

Note - I'd probably be OK with the 150Mbps package - currently get 40Mbps and mostly that's fine except for occasional buffering.

Finally, if you were me, would you avoid BeFibre altogether?

Edited by adrianpaulwood (Sun 22-Oct-23 21:20:58)

Just a bit of background for my decision and the process I went through. I've been waiting for years for some sort of broadband upgrade, I had FTTC with Vodafone, nothing wrong with the service but because of line length from my house to the cab it struggled to get much above 20Mbps download. When I heard about BeFibre coming to the area I got excited at the potential to have near Gb broadband so I signed up, selected a 720Mbps symmetrical upload / download speeds and got an offer where I think the first 6 months were half price.

Secondly, as you also want to, I use A&A to keep my landline number. Something to note is that your landline number is tied to your existing (ADSL/FTTC) broadband provider so when the number gets ported your contract with them ends and your old broadband gets turned off.

So to your questions:

1. It has its ups and downs but I pin a lot of blame for that on the router (though it has improved so maybe firmware upgrade), planning to replace it soon. However we often stream TV in the evenings mainly iPlayer, ITV and Channel4 and I've never had an issue with that. The bulk of the issues with the router seem to be Wifi and I have my TV connected over wired / powerline Ethernet.

2. Speed problems that there may have been have never lasted for more than an hour or so. Worst issue was a total outage across the area a few weeks back, I don't know when it went down, we noticed about 7am, but I had a dentist appointment and as returned around 9am it came back up with was fortunate as I wanted to work from home.

To the final bit, I've been with them about 8 months now, package 720MBps, in Worcester.

Few things to add which is well documented in this thread. The Adtran router they supplied and I unfortunately have is dreadful. I think they now ship a LinkSys device as well as fitting an ONT to connect to it. The Adtran uses an SFP module connected to the fibre. The ONT is a better option if you want to use you own router hardware down the line. May be worth getting in writing (email) as to what they will supply.

Secondly I got an IP address which is CGNAT - the router connects directly to some bit of hardware at their end which then provides the routing function (I think) which means your hardware is not directly accessible from the Internet. If you run any web servers at home or things like NASs that you want direct access to then this is a pain. They now offer a paid option of a static IP address so not CGNAT, but again maybe when signing up tell them you need an accessible IP address (not necessarily static) to avoid paying for this (again get it in writing).

TDLR they're not without issues but based on the improvement on what I had before I wouldn't avoid them.

Edited by Graz279 (Thu 26-Oct-23 14:26:56)