Would like to hear views on:

1. How best to get off CGNAT?
2. What success people have had using their own routers and process?
3. Service and speed - still seems to be people reporting poor speeds and service?

Thanks

I was only with them a couple of days, I posted on trust pliot because I couldn't contact them to discuss, something like the dynamic DNS client in the supplied router didn't work seemingly because the IP adress reported wasn't the public IP. They gave me a dynamic IP but the service was still terrible. I moved to another ISP who a fantastic.

That BQM mentioned by manclab is useful. Another outage today. Received notification via text just after it went off. I now have an automatic backup in place so I'm less likely to notice.

https://www.thinkbroadband.com/broadband/monitoring/...

The BQM also shows minor packet loss most nights for me from 6pm or so through to midnight which is when I see the speeds drop.

The 4th and 5th weren't great

https://www.thinkbroadband.com/broadband/monitoring/...

https://www.thinkbroadband.com/broadband/monitoring/...

6th and 7th painful in the evening as well

https://www.thinkbroadband.com/broadband/monitoring/...

https://www.thinkbroadband.com/broadband/monitoring/...

Edited by mikeycrawford (Wed 13-Dec-23 22:45:15)

Seems wrong creating a new thread for BeFibre so I am going to reply to a couple of posts from recent BeFibre customers - if anyone can help with recent information on any of the following it would be appreciated.

1. How best to get off CGNAT without having to buy a static IP? A dynamic IP would be fine do support just give you one if you ask?
2. Service and speed - still seems to be people reporting poor speeds and service?
3. What success people have had using their own routers and process?

Thanks

1. I just emailed support. It was done within the hour. They had told me before signing up they didn't use CGNAT, so that probably get helped.

2. Mine has been better this past fortnight, though still see some latency in the evening (8pm - 11pm)

https://www.thinkbroadband.com/broadband/monitoring/...

3. If your router can clone/spoof a mac address then you should be able to use your own router with be-fibre.

I've noticed that the nightly slowdowns between 8pm and midnight seem to have disappeared for me over the last 4 weeks. Hope I haven't jinxed it by posting that.

Had Virgin Media at the door earlier trying to sell their package as they're now live in this estate. 1Gb/s for £33 month. Not a bad price.

I am in my 2nd year using befibre now and I will probably change when my contract up especially since Openreach has gone live near me now with their 1gb service.

Befibre has definitely been better than the shoddy 4g connection I had to put up with.

On the 900 package.

I setup my own router, bought a tp link media converter and a netgear raxe500 router. Setup was pretty simple. Took the SFP out of the Adran trash router put it into the TP Link MC220L box and then connected that to my Netgear. Set VLAN ID to 10 and DHCP for the WAN and up it went. No MAC cloning needed at all.

The service from befibre seems very up and down with regards to speeds. Get the usual slowdown in the evenings around 8pm to 11pm. Back to back speed tests can give very varied results. I have a friend on an Openreach 1gb service and that seems to test at full speed any time of the day.

I ended up putting the static IP on for the sake of £4 a month to see if it made things more stable. I'm not sure if it did or its a co-incidence. I found before the static IP web requests seemed slow almost like it was taking time to look up the DNS, this was even the case by setting google dns and cloudflare in my router. This laggyness went away with the static ip.

Cloud gaming, which I don't do but I have tried is appalling what ever route befire has to use to the cloud servers must be bad, its so laggy its unplayable, however at my works on Sky broadband SOGEA 80mb it runs perfectly.

I have had more down time with this company than I have had with ANY ISP in the last 10 years. It feels like the infrastructure just isn't strong enough yet.

Edited by danielshaw (Mon 15-Jul-24 20:51:56)

Also.. I think they're throttling traffic. When I download game from the Xbox Game Pass pc app speeds are very slow, like 10-50 MB/sec when I connect NordVPN they seem to then saturate the connection over 100 MB/sec. Bit naughty this I am going to email them to see what they say.

There is the potential there is transit issues for the non VPN connection. But good idea to report it regardless. As downloading games is one of the main drivers behind gigabit internet demand.