Aquiss slowdown on Openreach

Anybody else seeing the Aquiss slowdown? I'm seeing about 1M on speedtest.net on a 300M line.

https://ebilling.aquiss.net/serverstatus.php

Also, anybody *not* on Aquiss seeing a similar slowdown?? That would imply a wider problem within Openreach.

UPDATE: on request from Aquiss I bounced the PPPoE session. First time made no difference, but second time I'm now back up to full speed.

This means it was most likely an issue with one of the Aquiss LNSes.

Post deleted by 4M2

I was out until mid afternoon, but it has been crabbit for the last hour and a half. I'm just off to restart my PPPoE session ...

... and it seems it is back to its normal sprightly self.

Hi,

Slowdown for me on Aquiss started 19th March 2024 evening.
Late morning of next day (20th) slow, things once disconnected (say Email) would not re-connect.
Back by late afternoon of same day

WHAT DOES NOT HELP FROM AQUISS (WHO MUST HAVE ALL THIER CUSTOMERS EMAIL ADDRESSES?) No longer send alerts via Email If you don't do "social media" then you don't get alerts and they (Aquiss) don't inform you when things are fixed.

VoIP and backup broadband.

Aquiss hadan eight or nine day failure a little over a year ago, with yesterdays failure, the link appearing to be up but sites not loading I connected my 4G modem (router switches automatically) and eventually logged in via mobile to update my one-off payment to get 4G working.

The DOWNSIDE of Aquiss is that you get to use your own router BUT things like VoIP phone go west as in my case the VoIP supplier config needs your public (external) IP address. Connect to 4G and this IP is different and NOT fixed.

The VoIP provider can cope with this BUT needs the external address in CIDR format. Aquiss will not give you this info, and I have no way to find this from my 4G supplier either.

End result is that with the generally good service from Aquiss a "simple" way to switch the VoIP connection isn't possible and anyway would mean subscribing to a 4G phone (data) service would cost say £20 a month adding t o the £36 a month for the basic fibre broadband.

The "solution" seems to be good old BT they and others provide a built in fail-over to 4G which switches automatically AND sockets on their modem to connect your ATA (and in my case DECT phone) direct.

So if you have and ISP for fibre but VoIP from another supplier, having your own setup and from an ISP that does not supply a router you end up with a LOT of work to switch rather than the automatic switch and continuation of broadband and phone. Note when I say switch that does not apply to VoIP as above.

Ironically VoIP was working on the degraded connection from Aquiss lol

Why you can't use a name (DNS name) for your external IP address

BFN...

In reply to a post by Burt99:

The VoIP provider can cope with this BUT needs the external address in CIDR format. Aquiss will not give you this info, and I have no way to find this from my 4G supplier either.

Aquiss show the external IP address in their customer portal. Why a VoIP provider would want this is CIDR format is not clear, but this is only the external address effectively with a netmask. The netmask is irrelevant outside of the immediate subnet, so all you probably need is /32 on the end to make a good CIDR format address.

In reply to a post by Burt99:

WHAT DOES NOT HELP FROM AQUISS (WHO MUST HAVE ALL THIER CUSTOMERS EMAIL ADDRESSES?) No longer send alerts via Email If you don't do "social media" then you don't get alerts and they (Aquiss) don't inform you when things are fixed.

We do indeed have the email addresses, that customers have given us, however, many customers have opted to exclude themselves from certain comms (as we provide that level of control) and we respect that. We also have customers whose email addresses go direct to billing departments, rather than the customer directly. However, more importantly sending repeat updates, via email is simply too slow, as we have proven in the past and can in many cases, start to flag our emails as spam, serving no purpose to anyone. Its simply not true that we only send updates via socials, as we update our own network status page alongside social pushes.

Aquiss hadan eight or nine day failure a little over a year ago

We have never had an outage lasting eight or nine days. The case a year ago you are referring, resulted in a degraded broadband service that started 22/07/2022 12:32 and ended 25/07/2022 08:12

The VoIP provider can cope with this BUT needs the external address in CIDR format. Aquiss will not give you this info, and I have no way to find this from my 4G supplier either.

I believe that you emailed us last night at 6:45pm and I replied 6 minutes later about this, saying that we don't currently provide this as a service option. However, as with all requests we see if this needs to be a change request or new feature. Your email slightly differs in use case from what you have hinted above, but the basic format of CIDR would be your IP as xxx.xxx.xxx.xxx/32

Edited by aquiss (Thu 21-Mar-24 17:37:38)

Re Aquiss broadband down for X days

Difficult for me to say exactly to the minute but firstly a "degraded" service was one that was down, a red fault light if I remember correctly on the terminal in the house.

There are two events which are firstly AFTER the outage start day and BEFORE the end of the outage which are...

A. My purchase of a 4G modem which was 7th Oct 2022 at least one day after the outage started (ok could have been on the day of but I suspect it may have been several days having initially been given an estimate by yourself of the time before the fault could be fixed.

B. My correspondence to various people on the 12th Oct saying that the Aquiss broadband was still down

Allowing say one day before the purchase (A) and one day after the correspondence (B) this is at least seven days say 6th Oct 2022 to 13th Oct 2022.

You may also remember and have phone recordings of my calling you several times during this period where you were unable to give me any indication of when the service would be resumed. I agree that this was because BT (or Openreach) were not able to give you an estimate of the time the problem would be fixed.

I also have at least one neighbour (using BT as an ISP and therefore Openreach) who had his broadband fail for the same interval.

i.e. this was not the other five day outage between the 22nd and 25th of (July?) that you refer to.

Burt

In reply to a post by Burt99:

Difficult for me to say exactly to the minute but firstly a "degraded" service was one that was down, a red fault light if I remember correctly on the terminal in the house.

So you had an Openreach line fault then. As long as Aquiss notified it promptly to Openreach, and prodded them occasionally to fix it, then if Openreach took a long time to fix it there's not much more Aquiss could do. You would have had the same experience with any service provider.