I also ran my own test having been a 900Mbps customer since February using the Arch Linux ISO from the University of Kent Mirror Service and I am getting 7MB/s download speed on BeFibre's connection yet on ProtonVPN's free Dutch server it only went as slow as 50MB/s. I wonder if it is also throttling or an issue with the subnet I am on? It's been an issue for the last few weeks and it happens at all times of day on every day of the week.

I've just gone live on the same network (FullFibre) via a different ISP, and having just run a speedtest I'm getting a full 940 mbit in both directions using the command line version of speedtest.net.

$ ./speedtest

Speedtest by Ookla

Server: Talk Straight - Ilkley (id: 23604)
ISP: The Cent.re Group
Idle Latency: 8.08 ms (jitter: 0.07ms, low: 7.92ms, high: 8.19ms)
Download: 941.36 Mbps (data used: 832.6 MB)
14.52 ms (jitter: 0.62ms, low: 7.44ms, high: 14.09ms)
Upload: 941.04 Mbps (data used: 751.9 MB)
10.72 ms (jitter: 0.54ms, low: 7.66ms, high: 11.77ms)

Edit: I'm in a GPON area (not XGS-PON) as it's one of the older builds originally part of Digital Infrastructure

Edited by summat (Fri 26-Jul-24 21:16:46)

I know of a work colleague who is also on BeFibre and he tells me that everything is fine with his connection. From what I can fathom it only seems to affect a select group of individuals. Why that select group of individuals is a mystery at the moment. All I can ascertain is that it isn't congestion related as this is happening twenty four hours a day, seven days a week.

I wish the BeFibre reviews on TrustPilot included a general location. This would allow potential customers to see if there is a problem in a specific area.

BeFibre also provide a 30 day guarantee so it would concern me that after that time they could do what they like - they do not specify any minimum acceptable speed the last time I looked so you could be stuck for 23 months with a very poor connection.

My IP address changed tonight and I am back on 900mbps download and upload speeds even on a single connection speed test. Nothing else has changed. Something at BeFibre's end is not working right.

Yesterday I had BeFibre 900 installed (replacing VM 1Gig with a mesh extender). Sitting next to the router on WiFi the speedtest was brilliant with almost the full 900Mbps in both directions. Move away and that drops quickly due to no mesh extender so our smart outdoor lights can't pick up the WiFi at all.

The Heights HT-360AXE-V2 router is awful. The user interface looks like an internal build not ready for public release. You can't change the default login password (it just fails).

I read that BeFibre will soon be releasing a WiFi 7 Heights router. Is it worth pushing for them to replace ours with this or will that model also be rubbish?

Edited by nssimpson1 (Sat 03-May-25 09:23:03)

If you’ve got the appetite (and budget) roll your own WiFi solution. Plenty of good options, like Ubiquiti that offer multiple solutions in different budget ranges.

Most people that live in good old “two up, two down” can just about get away with a single integrated router / WiFi access point as supplied by the ISP, but it’s not a universal panacea / has plenty of shortcomings if your home is not average or at least a bit different.