Did you get anywhere?

My link has been fine, bar some patchy packet dropping the other day.

I've just moved to the 600/600 package too, which was seamless compared to last time I bumped up.

Paul

Looks like some issues are again apparent.

https://www.thinkbroadband.com/broadband/monitoring/...

Checking back, this has be getting more pronounced since it started on 17th September.

Is anyone else seeing similar?

Paul

Edited by KryptonKid (Fri 27-Sep-24 16:05:04)

Hi Paul

I've been having this issue for month now.
currently emailing gigaclear images connected directly to the ont as that's what they've asked for!

It happens every day from 4pm-11pm but only seems to effect the upload mostly.

https://www.thinkbroadband.com/broadband/monitoring/...

Hi,

Thanks for the reponse.

I've been monitoring mine and it's been getting worse. Last night it was almost solid yellow between 6pm and just before 11pm.

I think I'll open a ticket.

Please do let us know how you get on.

Paul

Hi Paul

here is a snapshot of the graph today

ping plotter is showing packetloss now as well


https://www.thinkbroadband.com/broadband/monitoring/...

Mine is very similar for last night too. The last few evenings are the worst it's been.

I'm a member of a community group and have prompted the members there who are seeing the same (all that use BQM) to raise a ticket with GC too.

I meant to ask, how are you getting the data being connected directly to the ONT? My understanding of how BQM works is limited but, it uses a public IP address and we only have one of those as far as I'm aware.
Incidentally, I no longer use the GC supplied NTE (mines a media convertor, not ONT) as I have the fibre going directly into my router.

Paul

Hi Paul

My mistake mate

When is said ONT i was referring to the gigaclear DKT!

They just asked if i could connect my pc direct to it for speed tests.

The BQM monitor was running on a variety of routers for comparison(Netduma R3,Velop,Openwrt)

Hi,

Thanks for the clarification, appreciate it. I have the same NTE as you. Or at least I did...

Frustrating that they're asking for speed tests for this type of issue. It's either a fob off or they don't really understand the basics.

I'll have a look for a tool that can run constant speed tests and let it run between 6pm and 11pm. Might be useful ammunition.

I updated my ticket this morning with last nights BQM. No response back from them yet.

Paul

Morning all

here is a link from lastnights BQM

Very strange Bump around 8pm-11pm that ive never seen before.
I have an engineer coming out again today


https://www.thinkbroadband.com/broadband/monitoring/...

Same in Berkshire last night:

My Broadband Ping

From 29th Sept-2nd Oct it was this pattern:

My Broadband Ping