I'm in the Wycombe area, so probably a local issue.

In reply to a post by AndyPandy:

After some googling it seems that ASUS routers (like mine) seem to have a hard time with WAN DHCP setups.

Not true, many people I know use ASUS routers on Virgin Media coax cable which is DHCP (with the VM box set for 'modem mode').

I guess that's the problem with googling your issue, you're bound to see issues!

To add insult to injury, PPPoE went down for me (CHAP authentication failed), and DHCP still isn't working.

I rang support who were about as useful as a chocolate teapot and could only "escalate" it.

Luckily it came back up after about 30 minutes, but my faith in HB is pretty much destroyed at this point.

Cityfibre have built down my street, and once it's live I'll be placing an order and going back to Zen.

Edited by AndyPandy (Fri 10-Jan-25 11:11:45)

In reply to a post by AndyPandy:

I guess that's the problem with googling your issue, you're bound to see issues!

Yep… all the US ISPs I’ve come across are mostly cable and DHCP. I’ve been using a variety of ASUS routers on my UK Virgin Media connection since 2019.

It is good to move away from PPPoE as it opens up a lot of other router options, as many of the open source PPPoE implementations have limited throughput issues.

I'd been having the same issue as you, but I've tried it again this morning and it connected straight away, I'm using an Asus AXE-7800, location Hemel.

Just tried it again this morning, but still not working. I have an RT-AC86U.

Interestingly it seems that my "static" IP has gone, and each time I connect on PPPoE I'm getting a different IP address.

Perhaps because you had a static IP organised, then you’ve fallen out of their workflow for the change from PPP to DHCP. Or they just haven’t tested it very well.

If it makes any difference - I was looking on the Asus app on my phone and saw the DHCP option under the WAN setting, I selected it and seemingly absolutely nothing happened (I was expecting the internet to disconnect), so assumed it hadn't done anything.
Killed the app, reopened it and DHCP was still selected (there were no further settings for DHCP in the app).

When I later checked the full router settings page on a PC, WAN was now showing as 'Automatic IP', rather than PPPoE.

I've never had the static IP with Hey!Broadband though, so my setup does differ from yours.

I'd searched and seen various suggestions for VLAN settings, IPTV settings, enabling IPv6 etc, but I hadn't tried changing any of those, so my router was still identical to the PPPoE settings that were still working, and none of those settings seem to have changed since.

Still not working here. I plugged a laptop directly into the ONT and ran Wireshark to capture packets and see what is going on.

The laptop is sending DHCP discover packets, but no DHCP server replies with an offer....then today they sent me a follow up email reminding me that I have less than a month to switch otherwise my connection will go down!

Absolute shambles!