I have no idea TBH, but I am sure I read of customer's complaining about their cancellation terms and conditions.
Aside from that, which may not be accurate, having to cancel various monthly add ons and what appears to be rather poor customer service, was not worth saving a few quid IMHO 😉

A quick check and they aren't, there must be wording in the Onestream contracts that either say people are signing up as an enterprise customer with more than ten employees. There's a live streaming service called Onestream that does have auto-renewing subscriptions.

I have talked to Onestream to check the exact day his contract ended and it is 4th March so the earliest I can give notice is 30 days before that date and with February being a short month I am going to begin on 5th Feb just to make sure this company has no excuse to charge me for anything. I also have to make sure I return their router within 14 days at my own expense (no prepaid bags). If they don't get it back within that time they charge £125 no ifs or buts so make sure it's sent back recorded and signed for and keep receipt.
I don't think they can auto renew your broadband contract but they can and do auto renew the products they put you on a trial for if you don't cancel them.

Thanks for reporting back, please do let the forum know how the cancellation goes... hopefully no drama or direct debit surprises.
There was a poster on a reddit forum going by the name of bromabb, who claimed to be an ex-employee of Onestream... he is none too complementary of them to put it mildly https://www.reddit.com/r/HousingUK/comments/1b92mna/...

Good grief. First post on that thread says £5/month extra to be able to phone customer services. I bet the idiot who thought up that little scheme got Employee of the Month.

I can't find any reference to that charge anywhere other than one Reddit post, for what it's worth

It's their "Onestream Assured" priority service I would presume, that they try to upsell you when you select a package/start the order journey, that you can opt out of from the outset, and costs 4.95 pcm.

It claims Priority service from themselves and Openreach should an engineer need to attend.

Protection against call out charges should a fault be found with the customer extension wiring and sockets.

Plus enhanced compensation.


https://onestream.co.uk/support/account/onestream-as...

Edited by Davey_H (Sun 02-Feb-25 08:46:04)

It *might* be that you are getting Openreach "enhanced care", which has an improved SLA (and a cost to the ISP).

But since they don't actually say so, you might not be getting this at all.

Better to choose an ISP which tells you what you're getting. e.g. Aquiss make it clear that you get Standard Care on their residential packages, and Enhanced Care on their business packages.