hi yes so if you are on fibre to the house,

do you have an ONT in your home, small box with fibreoptic cable going in and an Ethernet port on it as well, if so probably from ONT box to a router?

can you confirm please I might be able to help

In reply to a post by ArthurMorgan:

.... I've therefore gone back to Virgin - I know what I'm getting and have always been pleased with the speeds and reliability.

I can understand the reassurance that knowing the devil gives you, even if it is VM
Good luck