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Standard User pluralist
(knowledge is power) Fri 04-Oct-24 15:52:45
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Re: Gigaclear - packet loss in the evenings


[re: orig_dogbolter] [link to this post]
 
Maybe the build-up to the MUFC v FC Porto result?

We know that the organized workers of the country are our friends. As for the rest, they don’t matter a tinker’s cuss - Manny Shinwell

Connections: Pixel 6a on Three 4+ (LTE)/5G, OnePlus 8 Pro on EE in reserve. At home Three Mobile, with (Three)ZTE MC888 router giving 5G on a good day.
Standard User Bryer
(experienced) Sat 05-Oct-24 21:34:09
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Re: Gigaclear - packet loss in the evenings


[re: orig_dogbolter] [link to this post]
 
Just going to throw it out, but I don't think it's your connections, I think it's something at TBB's end. I use another BQM tool, that's not showing the same results as the TBB BQM, there's no packet loss or spikes on my other tool that I use, but there is on the TBB one, which would lend it's something possibly going on where the TBB BQM is hosted.

Feel free to try and see what you get. F8 BQM
Standard User PaulKirby
(knowledge is power) Sat 05-Oct-24 22:29:40
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Re: Gigaclear - packet loss in the evenings


[re: Bryer] [link to this post]
 
Well I am not seeing anything wrong for my connection My Broadband Ping so I am not sure the issue is with TBB BQM.

---
Paul


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Standard User KryptonKid
(newbie) Sat 05-Oct-24 23:07:12
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Re: Gigaclear - packet loss in the evenings


[re: prog78] [link to this post]
 
Looks like GC have investigated and fixed the issue.

GC issue fixed

My service is looking normal again this evening. I think I can see the time they fixed it in last night's chart too, as the latency increase dropped back to normal at around 8.40pm.

https://www.thinkbroadband.com/broadband/monitoring/...

Paul

Edited by KryptonKid (Sat 05-Oct-24 23:08:28)

Standard User kakariko
(newbie) Sun 06-Oct-24 19:44:00
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Re: Gigaclear - packet loss in the evenings


[re: KryptonKid] [link to this post]
 
I wasn't getting PL, just high latency but that seems to have cleared up. Just a few spikes today but nothing consistent. I can't believe I'm saying it but I hope BT can make their way around here at some point, then at least I can pick an ISP who actually have a competent customer service team
Standard User orig_dogbolter
(newbie) Mon 07-Oct-24 11:33:03
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Re: Gigaclear - packet loss in the evenings


[re: KryptonKid] [link to this post]
 
In reply to a post by KryptonKid:
Looks like GC have investigated and fixed the issue.

GC issue fixed

My service is looking normal again this evening. I think I can see the time they fixed it in last night's chart too, as the latency increase dropped back to normal at around 8.40pm.

https://www.thinkbroadband.com/broadband/monitoring/...

Paul


All good here too from Friday night onwards....
Standard User ian72
(eat-sleep-adslguide) Mon 07-Oct-24 11:47:13
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Re: Gigaclear - packet loss in the evenings


[re: Bryer] [link to this post]
 
It could be some backhaul routes - the route to the tester you are using is ok but the backhaul route that the TBB traffic goes on has issues. Just because one route is ok does not mean that this issues was not with Gigaclear or their peering.
Standard User Bryer
(experienced) Tue 08-Oct-24 08:57:14
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Re: Gigaclear - packet loss in the evenings


[re: ian72] [link to this post]
 
In reply to a post by ian72:
It could be some backhaul routes - the route to the tester you are using is ok but the backhaul route that the TBB traffic goes on has issues. Just because one route is ok does not mean that this issues was not with Gigaclear or their peering.


I'm on Gigaclear myself, and all their routing appears to go through 1 single route through Abingdon.
Standard User kakariko
(newbie) Sun 01-Jun-25 20:46:36
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Re: Gigaclear - packet loss in the evenings


[re: kakariko] [link to this post]
 
Well well well, back again (neighbours and my own):
https://www.thinkbroadband.com/broadband/monitoring/...
https://www.thinkbroadband.com/broadband/monitoring/...


I've just set up a monitor to go over IPv6 since we have that now, looks even worse!
https://www.thinkbroadband.com/broadband/monitoring/...
Standard User KryptonKid
(learned) Mon 02-Jun-25 14:33:49
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Re: Gigaclear - packet loss in the evenings


[re: kakariko] [link to this post]
 
Mine too. I'm just messaging my contact at GC. I'll let you know how it goes.

I don't appear to have IPv6 enabled so, just the IPv4 charts here.

It seems to have started again on Thursday evening.

Paul

ETA: It looks like it may well be on their radar:

https://gigaclear.com/network-status

Edited by KryptonKid (Mon 02-Jun-25 14:47:38)

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