No change last night although, the contention does seem to have started later. The issue wasn't present last Monday night to compare it against however. So it could just be the usage pattern for Monday evening is different.

Seems like GC 'engineers' are taking their time to fix the issue too. Maybe they're being paid by the hour...

Paul

In reply to a post by KryptonKid:

No change last night although, the contention does seem to have started later. The issue wasn't present last Monday night to compare it against however. So it could just be the usage pattern for Monday evening is different.

Seems like GC 'engineers' are taking their time to fix the issue too. Maybe they're being paid by the hour...

Paul

It looks like they are actively load balancing the network nodes at the moment. We raised the issue here in Essex, and then all of a sudden a serious problem was reported in Northampton. We lost connection for 2 hours the other evening, and my service has been pretty flat since then.

Guessing they are managing their hot backhauls a bit better at the moment.

Their status page for Northamptonshire states the issue is now resolved, as of this morning. I don't believe them as it was still the same last night.

I reached out to my contact at GC but, recanted once I saw the status page. So if the issue is still apparent this evening, I'll reach out to them again.

Paul

Shame this thread wasnt brought up to the CEO.

https://www.youtube.com/watch?v=3yq4P4Bgjp4

I'll go stand at the foot of some stairs. They did indeed fix the issue and last night my response seems to be essentially back to normal now.

Last night

Paul

Edited by KryptonKid (Thu 05-Jun-25 14:05:02)

I’m glad to hear you’ve had it fixed. Yet again.

Just reading back this thread - seems GC have some very apparent capacity monitoring (and planning!) issues they need to resolve; this evening congestion issue seems to regularly reoccur on your connections every 6 to 12 months.

It’s obviously very annoying and tedious, as their attitude seems completely reactive rather than proactive. Shame you have no alternatives, as they need a good prod via loss of custom.

Agreed, it's completely reactive and I suspect they only respond to a situation after a number of complaints for that area.

I'm fortunate in a number of ways, which isn't lost on me. 1, they seem to fix the issues relatively quickly. 2, my experience isn't materially affected during the periods the issue presents itself. Looking back at the most recent issue, at worse I may have 20ms of latency and <5% packet loss between 5pm and 10pm on the rough days. I'm not doing anything during that period that relies on split second latency.

Paul