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Sometimes they are, sometimes they aren't.
Inconsistancy
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PUG is one of a few channels left open to Plusnet users to get resolution,
Is this an Official Support Forum???. PN has decided it wants customers to contact them via the "question" system. Who are you to decide differently. If members wish to post about problems here, they will be helped by other members, PUG or otherwise.
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If everyother posts turns into a PUG post, and ends up in end-users not getting their posts seen then we will do something,
So PUG have carte blanche to spam this forum all they want

. What do you mean by end users?. Are you refering to members of this site, or customers of PN?.
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but at present the main problem is those complaining.
Interesting observation.
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Going on the number of posts from users with problems at today, a lot of people are looking like characters from a Victor Meldrew episode.
Funny that, when I said something similar I was jumped on