"I'm sick of the vendettas here"

am i reading the same forums as you, i cant see any vendettas

As I'm making general comments, on the subject of people who bought into speeds that practically nobody could deliver, didn't it seem a little strange, paying for up to 24 mb/s when only 2 mb/s was on offer? It always seemed obvious to me that those accounts were for extra peak bandwidth, no more. There I think caveat emptor applies.
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How much extra peak bandwidth did you think was obvious? I dare say that you were alone in reaching this conclusion - considering that extra bandwidth wasn't even hinted at in the product description. Only psychics and a select few PlusNet employees could possibly have got wind of it.
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So far I see complaints, speculation and rumour, not customers asking for advice or help.
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This is a discussion forum rather than an support forum exclusively. But that doesn't mean that there aren't knowledgeable and helpful people who post here. Anyone seeking help or advice gets it. But if they seek it from PlusNet staff then they have to go elsewhere. The reason for that is that PlusNet pulled their reps out of this forum claiming abuse - which remains unproven - but more likely because they were unable to answer the criticism in a forum over which they had no control. They are back in their comfort zone now but criticism continues to be part of the rich tapestry at AG. That's life.

Simon

"How much extra peak bandwidth did you think was obvious? I dare say that you were alone in reaching this conclusion"

No they were'nt

Whilst i do not think there are vendettas,its interesting to see no help for eclipse customers who are currently going through the same LLU shift(and they dont even know which supplier there going too).Maybe the people who have done a good job in helping +net customers could help these guys aswell ?

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As I'm making general comments, on the subject of people who bought into speeds that practically nobody could deliver, didn't it seem a little strange, paying for up to 24 mb/s when only 2 mb/s was on offer? It always seemed obvious to me that those accounts were for extra peak bandwidth, no more. There I think caveat emptor applies.

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If you do a search on here and Plusnets own forums you will see this was not the case originally , Plusnet were caught out and had to act fast so they then made these products a higher Bandwith limit , as with many other things Plusnet tried to do - Hide they sold unlimited - hide the traffic shapping etc.

They got caught !

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..So far I see complaints, speculation and rumour, not customers asking for advice or help.

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I think that Plusnet "raised the heat" with comments and actions, that sought to divide between customers and ex-customers, but I think that the logic behind doing so is questionable.

Plusnet rely primarily on a referral model, rather than costly advertising, so how can a divisive approach, that seeks to separate contributors to an open forum between customers and ex-customers, and devalue the latter, be in Plusnet's own interests?

If a customer migrates their own broadband line away, should their opinion be sidelined to the extent that they become sufficiently disenchanted with Plusnet that they seek to persuade their referrals to go elsewhere aswell?

It seems to me that the success of Plusnet's business model depends heavily on goodwill, and calculating the importance of contributions by whether a person has their own ADSL line with Plusnet, doesn't fit well with the business model.

This forum is for user comments on an ISP, specifically PlusNet.

The comments of people who have left or are planning to leave are just as relevant as comments from people electing to stay.

Personally, since I moved my adsl to another provider, I haven't felt the need to comment on PlusNet in here but I do respect the right for others to do this.

This forum wasn't set up as a help desk, though there is nothing wrong with people using it as such. I suspect the lack of posts from people helping each other is because recent "events" at PlusNet have utterly overshadowed the normal noise.

Regards

Martin

If I can help any Eclipse customers I will, if I see the request and if the LLU provider is Tiscalli.
I know something about Tiscalliw problems through PlusNet, problems so great that all LLU regrades have been halted.

Tiscalli LLU gives everyone a 12dB profile with interleaving enabled, in the hope that will make problems a great deal less. But Tiscalli don't seem to be in any hurry to fix any problems on their side reported by ISPs. They are supposed to act within 5 to 7 days, but I've seen them doing nothing after 2 weeks wih no connection.

General for LLU.
Routers and modems have to be set up correctly. BT often tolerates settings of ppoe and other than d.gmy, but LLU doesn't. So anyone on LLU with probles should first check their settings.
ppoatm, g.dmt, 0, 38.
Anything else and the connection will fail or be very slow.
Also, some modem/routers aren't capable of dealing with high speeds. USB modems are probably not a good idea, and older routers may be unable to handle the speed. I'd recomment an ADSL2+ enabled router as that should be able to handle any current speds thrown at it.

I would not refer anyone at the moment, which is a pity for PlusNet as I had a company that was tired of the many problems and non-existant support they had on freedom2surf, especially weeks of being unable to receive email.
If I moved my broadband away I'd also try to persuade my referalls to do the same, because if something isn't good enough for me it isn't good enough for others with the same expectations.

But I was reading the PlusNet forum here when the reps were pulled out, and it seemed like everyone was having a pop at PlusNet although the majority had never been customers and were never likely to be.

Such posts as 'good, the shate price has dropped yet again' are pontless and destructive, unless the posters wanted to force the price low enough to be able to buy a large chunk of shares on the cheap. That would have been worth the risk for some.

I moved away from the forum because it had become almost impossible to sort the few genuine posts from the PlusNet bashing ones.

The increased bandwidth allowances were first announced on August 15, 2005 -- many months after the launch of the Up-to-4/8MB queue-jump products. Stewart Norriss eventually admitted that customers couldn't have known anything about the alleged increased bandwidth allowances for these 'vaporware' products prior to that date.

Simon