Plus pit

I have just made the mistake of signing up my umpteenth client to Pluspit! I swore a month ago I would not recommend anymore, but being stupid I have!

Applied for broadband Tuesday (15th) last week, followed the tracker and informed it would be active after twelve midday this Tuesday (22nd).

Had an email Monday afternoon at 2pm saying it was now active. So yesterday I drove thirty miles to setup the connection only to find it is not active! I have used two computers, two filters a modem and a router. I have left it plugged direct into the BT master socket.

I rang Pluspits and they only allowed me to leave a message on answer phone, saying they would call back within eight hours Ha! Ha! It

Who are pluspit?? I think you must be on the wrong forum.

No, I got the right forum. Plusnet are supposed to be the provider and pluspit is my pet name for a company that I think is the pits!

Well your really quite the wordsmith arent you.

Not really, just totally fed up with Plusnet. I am now trying to get a Mac key to migrate, and even that seems like it is going to take forever.

I have the feeling I will be better off just cancelling the account and applying to some other ISP.

Cost you

Yes I know, but at least I might find an ISP that is willing to sort your problems or at least talk to you.

WhenI posted this morning I had aPM within minutes from an employee of Plusnet offering help. Told me to PM me details back, so I did. Not heard a word since. I think I'd sooner gamble on another company and loose 47 quid!

As it is, I think it originally cost around

Are you helping an existing customer or are you here to [censored] off anyone who has anything negative to say about their experience?

If this is a new connection then you can use PN's refund guarantee. If the connection has never worked you won't be affected. Raise a ticket and ask for a MAC code if you migrated in or cancel the connection and sign them up to someone else.

http://www.plus.net/switch/index.shtml

Edited by rsharma (Wed 23-Aug-06 16:06:24)

I going to close my plusnet account, as it happens I hardly pay anything monthly for my account because of referrals. All I am asking is if anybody can tell how to either get a new account active that plusnet say was activated on Monday, or get the account closed and my customers money refunded!