>There wasn't much choice- losing the best part of a terabyte of mail isn't easy to hide...

You see this is one such remark which is wrong. They could simply have said they had a server or storage failure and left it at that. Instead they went into great detail to explain what went wrong. OK it did not make the matter any better but they were open an honest and by doing so left themselves open to attack.

"It would take a long time to get the services to what they were before"

I was referring to MAX'd and LLU'd folks who didn't have a service.

"Dedicating more people to the support would mean that no one has to suffer with constant unanswered questions or long queue times, etc"

It isn't necessary with logistical planning. Remember, PN MAX'd and LLU'd folks at the same time resulting in a huge volume of support calls. Network enviroments are always changing, but increasing the rate of change results in increasing support calls. You staff the support centre *before* you start making changes, not after. If you are migrating folks over a period of time, hire casual/short term/contract workers until the migrations are finished. It isn't rocket science.

"BTW, what happened to the BT 155Mb (or was it 622Mb?) centrals that came over when Metronet was absorbed?"

IIRC the last 155Mbps central of the three is nearly out of contract. MN were session heavy, not bandwidth heavy so they were easy to absorb.

TT

"What part of the service are you refering to?"

A service.

TT

In reply to:

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You see this is one such remark which is wrong

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See new thread.

Er that quote did say a "closed fourm" and I like the independent and carries one of the worst adverts that PN ever invented.